Client Development Executive BPO

Wipro; San Francisco (CA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

A leading technology services company in California seeks a Client Development Executive BPO to expand its footprint in the telecom sector. The ideal candidate will have over 15 years in the BPO industry, responsible for developing client relationships and leading a robust pipeline. Responsibilities include market analysis and collaboration with teams to ensure client satisfaction. The position offers a competitive salary range of $150,000 to $210,000 and comprehensive benefits including medical and dental options.

Qualifications

• 15+ years of experience in BPO and BPS industries.
• Ability to cultivate networks with senior decision-makers.
• Understanding of outsourcing business models.

Responsibilities

• Develop strategic partnerships with clients.
• Collaborate with delivery teams for client satisfaction.
• Manage a pipeline of clients and expansion opportunities.

Skills

Client relationship management

Market analysis

Strategic networking

Leadership

Negotiation

Education

Bachelor's degree in business or related field

Job description

Client Development Executive BPO – Wipro

Wipro Technologies-USA invites applications for the role of Senior Sales Executive within our Business Process Services (BPS) segment, focused on expanding our footprint in the telecom/telecommunications equipment manufacturers sectors. This role demands a seasoned professional with a profound expertise in the BPO industry, ideally with more than 15 years of experience, who is passionate about driving client engagement and business growth. As a key member of our team, the Business Development Executive will forge strategic client relationships across global markets, facilitate collaboration between cross‑functional teams, and pioneer innovative solutions tailored to evolving client needs.

Primary Responsibilities

• Develop and sustain long‑term strategic partnerships with client stakeholders through regular interaction, trust‑building, and by delivering value‑driven solutions tailored to client‑specific challenges.
• Collaborate effectively with internal delivery teams to align client expectations with operational deliverables, ensuring superior service quality and client satisfaction.
• Lead the generation and management of a robust pipeline of potential clients and expansion opportunities within existing accounts, employing strategic networking and comprehensive market analysis techniques.
• Conduct detailed market and competitive landscape analyses to inform customized proposals and presentations to senior leaders and C‑suite executives, articulating how Wipro BPS offerings can drive efficiency and innovation.
• Stay abreast of industry trends and technological advancements within the BPS sector to proactively integrate emerging solutions into client engagements, reinforcing Wipro’s position as a market leader.

Desired Experience, Skills, and Qualifications

• A minimum of 15 years of hands‑on experience in the BPO and BPS industry, with exposure spanning critical operational domains such as trust and safety, e‑commerce processes, finance and accounting, supply chain management, procurement, human resources, and contact center management.
• Demonstrated ability to cultivate and maintain influential networks with senior decision‑makers, fostering collaborative partnerships that support business growth and client retention.
• Comprehensive understanding of outsourcing business models and client management strategies, with proven success in negotiating and closing complex business deals.
• Exemplary leadership and motivational skills, capable of inspiring delivery teams and cross‑functional collaborators to achieve and exceed targeted results in fast‑paced environments.
• Strategic thinker with strong commercial awareness, adept at identifying market opportunities, anticipating client needs, and proposing solutions aligned with business priorities.
• Possession of a Bachelor’s degree in business, management, or a related discipline; advanced degrees or certifications pertinent to business development or outsourcing would be advantageous.

Expected annual pay ranges from $150,000.00 to $210,000.00. The role is eligible for Wipro’s standard benefits, including a full range of medical and dental options, disability insurance, paid time off (inclusive of sick leave), and other paid and unpaid leave options.

Applications from people with disabilities are explicitly welcome.

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