BPO Client Expansion Executive

Wipro; Minneapolis (MN, NC); Hybrid; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid time off

Job summary

A leading IT services company is looking for a BPO Client Expansion Executive to enhance relationships in the Travel, Retail, and Hospitality sectors. This role demands over 15 years of experience in BPO/BPS services and the ability to nurture strategic client partnerships. Responsibilities include engaging with various teams to optimize client success and presenting tailored analytical insights. The expected annual pay ranges from $150,000 to $210,000, and offers a full range of benefits including medical and dental coverage.

Qualifications

• 15+ years of extensive BPO/BPS service experience across various operational areas.
• Experience in Travel, Retail, and/or Hospitality sectors.
• Strong ability to cultivate senior relationships.

Responsibilities

• Act as a BPO subject matter expert for client engagements.
• Collaborate with presales teams to design solutions.
• Nurture strategic relationships to enhance account performance.
• Engage with client teams for thorough analysis and insights.

Skills

BPO expertise

Relationship building

Leadership skills

Business acumen

Education

Bachelor's degree in relevant field

Job description

Job Title

BPO Client Expansion Executive at Wipro

Location

Central or East Coast

Job Summary

Wipro Technologies-USA is seeking a dynamic and experienced Client Expansion Executive within our BPS/BPO segment, specifically targeting the Travel & Transportation, Retail, Hospitality, and Food Supplier sectors. This pivotal role presents a unique opportunity for the right candidate to engage with global teams and leverage extensive knowledge and experience in the BPO industry, ideally exceeding 15 years. As a Client Expansion Executive, you will play a crucial role in fostering collaboration and cultivating enduring partnerships with various client teams. Your deep understanding of emerging trends and innovations within the BPO sector will be instrumental as we strive to not only meet but exceed client expectations and drive meaningful success across our operations.

Key Responsibilities

• Act as a BPO subject matter expert for client engagements in the Travel, Retail, and Hospitality sectors. Multiple sectors an added advantage.
• Partner with BPS delivery and presales teams to design innovative solutions aligned to client needs.
• Support pursuit and deal shaping with domain insights and operational best practices.
• Engage in process optimization and transformation initiatives leveraging industry benchmarks.
• Actively engage and collaborate with diverse client teams to nurture strategic relationships that facilitate growth opportunities and enhance account performance.
• Work hand‑in‑hand with the delivery organization, ensuring they are equipped and motivated to achieve client success while proactively identifying and addressing any challenges that arise.
• Assist the delivery team in comprehending client requirements, ensuring that communication and reporting are effectively executed back to client teams.
• Establish and maintain a robust pipeline of new business opportunities through strategic networking, account management, and ongoing relationship development.
• Engage in thorough data analysis to synthesize insights and present tailored solutions to senior leadership and C‑level executives, demonstrating how our services can optimize their operations.

Required Experience

• Travel & Transportation:
  • Airline operations (reservations, loyalty programs, customer service, cargo).
  • Other travel / logistics / supply chain client experience.
• Retail:
  • Omnichannel retail operations, merchandising, supply chain, and store operations.
• Hospitality & Food Supplier:
  • Hotel chains, property management systems, food distribution processes, guest experience.

Ideal Experience / Competencies / Qualifications

• Minimum of 15 years of extensive experience in BPO/BPS services, demonstrating a well‑rounded track record across various operational areas such as trust and safety, eCommerce, finance and accounting, supply chain, procurement, HR, and contact center operations.
• Experience working with expanding BPO services in Travel, Retail, and/or Hospitality sectors. Multiple sectors an added advantage.
• Rich professional network with a proven ability to build and nurture relationships with key decision‑makers, facilitating mutually beneficial partnerships.
• In‑depth knowledge of outsourced solutions, with strong ability to navigate and influence senior leaders effectively to drive business initiatives.
• Exceptional leadership qualities, with a natural talent for motivating teams to exceed their goals and adapt to changing business landscapes.
• Strong business acumen and ability to strategize effectively and identify opportunities that align with broader business objectives and challenges.
• A bachelor’s degree in a relevant field is required.

Compensation & Benefits

Expected annual pay ranges from $150,000.00 to $210,000.00. The role is eligible for Wipro’s standard benefits, including a full range of medical and dental benefits, disability insurance, paid time off (including sick leave), and other paid and unpaid leave options.

Additional Information

Applications from people with disabilities are explicitly welcome.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Business Development and Sales

Industries

IT Services and IT Consulting