BPS Client Partner Healthcare

Wipro; Trenton (NJ); On-site; USD 200,000 - 280,000; Full time

Benefits offered by this job

Medical and dental benefits

Disability insurance

Paid and unpaid leave

Job summary

Wipro is seeking a Client Partner (Director) for BPS Healthcare in Trenton, New Jersey. This key role involves leading client engagement strategies and managing BPO/BPM/BPS services in the healthcare sector. Candidates should have over 15 years of relevant experience and a strong network in the industry.

The position offers a competitive salary range of $200,000 to $280,000, depending on experience, and includes standard benefits like medical, dental, and disability insurance.

Qualifications

• 15+ years of experience in BPO.
• Expertise in the healthcare sector.
• Strong professional network and ability to build relationships with decision-makers.
• Deep knowledge of outsourced solutions.

Responsibilities

• Lead account strategy and planning, identify growth opportunities.
• Develop and strengthen relationships with decision makers and influencers.
• Collaborate with Pre‑Sales, CoE & Delivery teams to provide domain expertise.
• Conduct pre‑sales reviews to prevent cost and schedule overruns.

Skills

BPO experience

Healthcare expertise

Relationship building

Proposal writing

Leadership skills

Education

Bachelor’s degree

Job description

Client Partner (Director) – BPS Healthcare

Supports BPO/BPM/BPS services for the healthcare sector. Leads program management of initiatives to transform customer interactions, maintains key relationships. Account manager for focus BPS accounts. Drives profitable growth through strategic client relationships and customer satisfaction. Requires 15+ years’ experience in BPO.

Responsibilities

• Lead account strategy and planning, identify growth opportunities.
• Develop and strengthen relationships with decision makers and influencers in customer organizations; grow revenue and drive opportunities across all BPS lines.
• Establish role as industry and Wipro Digital Operations thought leader.
• Collaborate with Pre‑Sales, CoE & Delivery teams to provide domain expertise and represent solutions to customers and prospects.
• Work with Marketing to define pre‑sales messages and collateral for the industry.
• Collaborate with Solution Delivery team during implementation at customer sites for insights and handoffs to ensure satisfaction.
• Build a trusted reference group of customers who vouch for Wipro; forecast resources for confirmed and pipeline opportunities.
• Serve as a trusted advisor and participate in customers’ strategic planning.
• Conduct pre‑sales reviews to prevent cost and schedule overruns; enable delivery teams to achieve high satisfaction.
• Orchestrate internal resources to enhance customer experience across touchpoints.
• Manage existing strategic engagements for satisfaction and sales growth.
• Act as subject‑matter expert in the region and primary liaison between solution teams, delivery, and customers.
• Identify and create strategic initiatives such as trust and safety, eCommerce, operations, and horizontal offerings (F&A, supply chain, procurement, contact center, HR) with a track record of meeting targets.

Qualifications

• 15+ years of experience in BPO.
• Expertise in the healthcare sector.
• Strong professional network and ability to build relationships with decision‑makers.
• Deep knowledge of outsourced solutions.
• Ability to write and present proposals, respond to RFPs, and document activities.
• Comfortable influencing senior leaders and presenting data‑driven results to C‑level executives.
• Strong leadership skills and ability to work with cross‑functional teams and inspire high performance.
• Business foresight and capacity to strategize and demonstrate deep business insight to identify and develop opportunities.
• Bachelor’s degree.

Compensation

Base range: $200,000.00 – $280,000.00, variable depending on location, wage obligations, skills, and experience. Eligible for standard benefits including medical and dental, disability insurance, paid and unpaid leave, and other benefits.

Equal Employment Opportunity

Wipro provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. Veterans and people with disabilities are explicitly welcome.

Applicants may be required to complete a post‑offer drug screening, as permitted by applicable state law.