Client Delivery Project Coordinator: On-Time, Safe Installations

Cactus, Inc.; Baytown (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Drug-free workplace

E-Verify

Job summary

FlexSteel is seeking a Project Coordinator to serve as the primary client liaison, ensuring A+ customer service while maintaining safety and quality standards. You will manage orders, schedules, and installation logistics, coordinating with sales, manufacturing, procurement, and field operations to keep projects profitable and on track.

The role requires strong organizational skills, multitasking, and decision-making abilities, with experience in project management tools and ERP systems.

Qualifications

• Bachelor’s Degree (B.S.) preferred in Project Management or related field.
• Three to five years related experience and/or training in project related, customer facing field in oil and gas industry.
• Strong critical thinking, organization, decision making, and planning skills are required.
• Extensive knowledge of project management techniques and tools.
• Proven experience in project management including people management, strategic planning, risk management, and change management.
• Ability to work in a cross disciplined team and effectively manage, interface, delegate, and lead.
• Must have excellent communication and customer service skills.

Responsibilities

• Sales-order-to-project completion ownership of all assigned orders/projects.
• Controls project requirements, scope, delivery, and installation and change management issues.
• Works closely with sales, legal, manufacturing, procurement, logistics, field operations, and the client to ensure delivery expectations are clearly defined, are being met, and any required actions are completed in a timely and cost-effective manner.
• Utilizes Salesforce and Infor ERP Visual systems to maintain project information.
• Responsible for all legal aspects of the order to ensure all documentation is compliant.
• Holds Kick-off meetings with customer and all related internal departments to ensure work scope is understood, delivery schedules are developed and maintained, and customer expectations are met in regard to products, logistics and installation.
• Works closely with Resource Dispatcher to ensure all installation schedules are up to date and technicians and equipment are being dispatched in a timely manner to reduce costs and increase efficiency.
• Creates job in Field FX system to capture all project data related to installation and equipment needs.
• Manages installation to include work order creation for the technicians, transfer forms for movement of the equipment and daily progress of the project.
• Involves developing a project schedule, tracking, and reporting progress, and resolving issues to assure on-schedule delivery.
• Gathers correspondence and reports as necessary to communicate effectively and assist with the customer needs during the project planning and execution phases.
• Manages change orders throughout the project and ensures proper fees for various goods and services are invoiced, delivered, and collected.
• Manage customer complaints through CRS and work with various departments to resolve case issues.
• Maintained rental tracker schedule and review field tickets to ensure all field service work is invoiced accurately and collected.
• Obtains customer feedback through Post Job Surveys and Annual Surveys.
• Develops/directs correspondence and reports as necessary to communicate effectively with the clients during the project planning and execution phases.
• Organize Lessons Learned meeting to gather information to improve efficacy for future projects.

Skills

Project management

Communication

Organizational skills

Multitasking

Decision making

Safety compliance

Excel

MS Word

Project scheduling

PowerPoint

Education

Bachelor’s Degree in Project Management or related field

Tools

Excel

MS Word

Project

PowerPoint

Job description

FlexSteel is seeking a Project Coordinator to serve as the primary client liaison, ensuring A+ customer service while maintaining safety and quality standards. You will manage orders, schedules, and installation logistics, coordinating with sales, manufacturing, procurement, and field operations to keep projects profitable and on track.

The role requires strong organizational skills, multitasking, and decision-making abilities, with experience in project management tools and ERP systems.