FlexSteel - Project Coordinator

FlexSteel USA, LLC.; Baytown (TX); Hybrid; USD 55,000 - 85,000; Full time

Job summary

FlexSteel USA, LLC. is seeking a Project Coordinator to act as the primary client liaison, delivering exceptional customer service throughout the project and ensuring profitability. You will coordinate with internal teams and the client, use Salesforce and Infor ERP Visual to track progress, and manage schedules, risks, and change orders.

Strong communication and organizational skills are essential. The role requires the ability to multitask, work with various departments, and travel to remote

Qualifications

• Bachelor's degree preferred in project management or related field.
• Three to five years in project-related, customer-facing roles in oil and gas.

Responsibilities

• Own sales-order-to-project lifecycle for assigned orders and projects.
• Coordinate requirements, scope, delivery, installation, and change management.
• Collaborate with sales, legal, manufacturing, procurement, logistics, and client to define and meet expectations.
• Maintain project data in Salesforce and Infor ERP Visual.
• Lead kickoff meetings and develop/maintain delivery schedules.
• Track installation, dispatch technicians/equipment, and manage costs.
• Gathers correspondence and reports to support project planning and execution.
• Manage change orders and ensure proper invoicing and collection.

Skills

Project coordination

Communication

Cross-functional collaboration

Customer service

Decision making

Education

Bachelor’s Degree in Project Management

Tools

Salesforce

Infor ERP Visual

MS Project

Job description

FlexSteel (www.flexsteelpipe.com) is an innovation-driven flexible pipe technology company. The Company comprises a hard-working and dedicated team united by a commitment to Safety, Quality, Human Development, Delivery, Innovation, Productivity, and excellence in all we do. The culture of FlexSteel can be described as energetic and passionate, which is felt daily throughout the Company. FlexSteel embodies teamwork with a focus on hiring top talent and developing employees.

The project coordinator is the primary client liaison and is responsible for the customer experience by delivering A+ customer service throughout the project all while upholding the standard of quality and safety and ensuring the project is profitable. This position requires communication skills with both internal and external customers, strong organizational skills, ability to multitask, self-motivation and the ability to make decisions.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The individual in this position must use initiative and judgment arranging job details to achieve predetermined objectives. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sales-order-to-project completion ownership of all assigned orders/projects.
• Controls project requirements, scope, delivery, and installation and change management issues.
• Works closely with sales, legal, manufacturing, procurement, logistics, field operations, and the client to ensure delivery expectations are clearly defined, are being met, and any required actions are completed in a timely and cost-effective manner.
• Utilizes “Salesforce” and Infor ERP “Visual” systems to maintain project information.
• Responsible for all legal aspects of the order to ensure all documentation is compliant.
• Holds Kick-off meetings with customer and all related internal departments to ensure work scope is understood, delivery schedules are developed and maintained, and customer expectations are met in regard to products, logistics and installation.
• Works closely with Resource Dispatcher to ensure all installation schedules are up to date and technicians and equipment are being dispatched in a timely manner to reduce costs and increase efficiency.
• Creates job in Field FX system to capture all project data related to installation and equipment needs.
• Manages installation to include work order creation for the technicians, transfer forms for movement of the equipment and daily progress of the project.
• Involves developing a project schedule, tracking, and reporting progress, and resolving issues to assure on-schedule delivery.
• Gathers correspondence and reports as necessary to communicate effectively and assist with the customer needs during the project planning and execution phases.
• Manages change orders throughout the project and ensures proper fees for various goods and services are invoiced, delivered, and collected.
• Manage customer complaints through CRS (Customer Resolution System) and work with various departments to resolve case issues.
• Maintained rental tracker schedule and review field tickets to ensure all field service work is invoiced accurately and collected.
• Obtains customer feedback through Post Job Surveys and Annual Surveys.
• Develops/directs correspondence and reports as necessary to communicate effectively with the clients during the project planning and execution phases.
• Organize Lessons Learned meeting to gather information to improve efficacy for future projects.

SUPERVISORY RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• There are no supervisory responsibilities.

EDUCATION, EXPERIENCE and QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Bachelor’s Degree (B.S.) preferred in Project Management or related field. Three to five years related experience and/or training in project related, customer facing field in oil and gas industry.
• Strong critical thinking, organization, decision making, and planning skills are required.
• Extensive knowledge of project management techniques and tools.
• Proven experience in project management including people management, strategic planning, risk management, and change management.
• Ability to work in a cross disciplined team and effectively manage, interface, delegate, and lead.
• Must have excellent communication and customer service skills.
• Must be able to handle stressful situations with many simultaneous demands effectively and professionally.
• Strong health and safety emphasis with focus on keeping all appropriate certifications current.
• Computer proficiency in programs such as Excel, MS Word, Project (or equivalent), and PowerPoint.
• This position may require:
• Background checks
• Medical examinations
• Safety certifications
• Valid driver's license
• Ability to wear personal protective equipment (PPE)
• Working in various weather conditions
• Travel to remote locations
• Cactus Companies maintains a drug-free workplace and participates in E-Verify.

PHYSICAL DEMANDS

Field, Branch, Shop, & Plant Positions: This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials. While performing the duties of this job, the employee:

• Must be able to lift/move up to 50 pounds regularly
• Stand and walk for extended periods (up to 12 hours per shift)
• Climb stairs and ladders
• Bend, stoop, kneel, and reach
• Work in confined spaces when required
• Operate heavy equipment and power tools
• Perform repetitive movements

WORK ENVIRONMENT

Field, Branch, Shop, & Plant Positions: This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials. While performing the duties of this job, the employee:

• Exposure to extreme weather conditions
• Exposure to loud noise levels requiring hearing protection
• Work in high places and confined spaces
• Exposure to dust, fumes, and chemicals
• Work around moving mechanical parts
• Work in hot and cold temperatures

SAFETY REQUIREMENTS

Field, Branch, Shop, & Plant Positions: This position operates in an industrial/field environment. The role requires working in and around manufacturing equipment, heavy machinery, and potentially hazardous materials. While performing the duties of this job, the employee:

• Wear required Personal Protective Equipment (PPE)
• Follow all safety protocols and procedures
• Participate in regular safety training
• Complete required safety certifications
• Comply with all environmental regulations

Disclaimer:

This job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities required of the employee for this position. Duties, responsibilities, and activities may change at any time with or without notice. Cactus Companies is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, genetic information, or any other characteristic protected by law. Safety is our top priority. All employees must comply with our comprehensive safety programs, participate in required safety training, and demonstrate commitment to our safety-first culture.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.