Client Delivery Lead, CME & Marketing Tech

EXL Talent Acquisition Team; New York (NY); On-site; USD 150,000 - 230,000; Full time

Job summary

EXL is seeking a Delivery Leader to serve as the onshore client partner for Communications, Media & Entertainment accounts. You will manage senior relationships across the client buying center and lead governance, requirements gathering, and delivery with onshore/offshore teams.

Ideal candidates have 8+ years in IT services or related domains, deep marketing-technology knowledge, and a track record of growing accounts through strategic partnerships and cross-functional collaboration.

Qualifications

• 8+ years in IT services, consulting, or digital/marketing services with client delivery leadership.
• Proven ability to manage multi-workstream programs and distributed teams.
• Experience growing accounts via sales and solutioning collaboration.
• Strong requirements gathering and executive communication skills.

Responsibilities

• Build senior client relationships across buying center and lead strategic conversations.
• Lead onshore delivery and govern requirements, prioritization, and delivery plans.
• Identify opportunities within accounts and drive upsell/cross-sell.
• Collaborate with sales, solutioning, and practice teams on proposals and SOWs.

Skills

Client relationship management

Delivery leadership

Stakeholder management

Executive communication

Agile delivery

Onshore/offshore governance

Education

Bachelor's degree in Engineering, Business, or Marketing

MBA preferred

Tools

Adobe Experience Cloud

Salesforce Marketing Cloud

PMP/Agile/SAFe certifications

Job description

EXL is seeking a Delivery Leader to serve as the onshore client partner for Communications, Media & Entertainment accounts. You will manage senior relationships across the client buying center and lead governance, requirements gathering, and delivery with onshore/offshore teams.

Ideal candidates have 8+ years in IT services or related domains, deep marketing-technology knowledge, and a track record of growing accounts through strategic partnerships and cross-functional collaboration.