Strategic Delivery Lead, CME Marketing & Tech

ExlService Holdings, Inc.; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

EXL Service Holdings, Inc. is seeking a Delivery Leader to serve as a trusted client partner and the onshore face of EXL for Communications, Media & Entertainment accounts in the CME vertical.

You will lead onshore requirement gathering, engagement governance, and collaborate with internal teams to deliver outcomes and grow the account. The ideal candidate brings delivery credibility, deep marketing-technology knowledge, and a track record of identifying and converting new opportunities.

Qualifications

• 8+ years of experience in IT services, consulting, or digital/marketing services with client-facing delivery leadership.
• Proven success in growing accounts by identifying opportunities and working with sales/solutioning teams.
• Strong requirements gathering, stakeholder management, and executive communication.

Responsibilities

• Build and maintain senior relationships across the client's buying center and act as primary contact for strategic conversations.
• Identify, qualify, and shape new opportunities within the account for expansion of scope.
• Lead onshore delivery, gathering requirements and translating them into delivery plans for offshore teams.
• Manage delivery quality, timelines and budgets, track KPIs and client satisfaction.
• Mentor onshore and offshore teams and foster collaboration.

Skills

Client delivery leadership

Stakeholder management

Executive communication

Agile delivery

Education

Bachelor's degree in Engineering, Business, or Marketing

Tools

Adobe Experience Cloud

Salesforce Marketing Cloud

Marketing automation

Job description

EXL Service Holdings, Inc. is seeking a Delivery Leader to serve as a trusted client partner and the onshore face of EXL for Communications, Media & Entertainment accounts in the CME vertical.

You will lead onshore requirement gathering, engagement governance, and collaborate with internal teams to deliver outcomes and grow the account. The ideal candidate brings delivery credibility, deep marketing-technology knowledge, and a track record of identifying and converting new opportunities.