Client Delivery Executive SS&C Health

SS&C Technologies; Texas; Remote; USD 125,000 - 155,000; Full time

Job summary

An established industry player is seeking a dynamic Client Delivery Executive to manage client accounts in the healthcare sector. This role involves developing strategic account plans, ensuring client satisfaction, and overseeing contract management. The company values work-life balance and offers a range of benefits, including flexible time off and professional development opportunities. Join a team committed to excellence and diversity, where your contributions will directly impact client success and operational efficiency. This is a fantastic opportunity for someone looking to grow in a supportive and innovative environment.

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal / Vacation Time Off

Medical, Dental, Vision Insurance

Paid Holidays

Employee Assistance Program

Parental Leave

Discounts on fitness clubs and travel

Qualifications

• 5+ years in the healthcare industry focusing on government programs.
• Proven track record for service delivery and technology sales.

Responsibilities

• Manage client accounts and develop long-term strategic plans.
• Engage with clients to improve operations and satisfaction.
• Oversee contract terms and facilitate business review meetings.

Skills

Client Relationship Management

Strategic Account Planning

Contract Management

Healthcare Industry Knowledge

Communication Skills

Leadership Skills

Organizational Skills

Education

Bachelor's Degree

Job description

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Delivery Executive SS&C Health

Locations : Remote / Hybrid from most US States

Get To Know the Team :

The Client Delivery Executive will manage 8-12 client accounts responsible for developing and managing relationships with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals.

Why You Will Love It Here!

• Your Future : 401k Matching Program, Professional Development Reimbursement
• Work / Life Balance : Flexible Personal / Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing : Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion : Committed to Welcoming, Celebrating and Thriving on Diversity
• Training : Hands-On, Team-Customized, including SS&C University
• Extra Perks : Discounts on fitness clubs, travel and more!

What You Will Get To Do :

• Act as primary point of contact for assigned accounts with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals.
• Engage with internal teams supporting the client to understand general performance and opportunities for improvement while maintaining high customer satisfaction ratings.
• Engage with the client through 1-1 and other recurring meetings to gain perspective of current operations from what is working well but also opportunities for improvement and other pain points the client is working to address.
• Oversight of the terms of the contract to ensure we are managing within the agreement; this includes monthly client invoice and SLA / PG (if applicable) review / approval.
• Processing new work requests received from the client supporting by an existing agreement or new amendment.
• Facilitating recurring business review meetings with client executives including preparation and management of follow up actions.
• Participate and frequently own the development of corporate initiatives intended to improve internal processes, streamline costs, train and mentor staff, and improve overall client service.

What You Will Bring :

• Bachelor's Degree
• 5+ years of experience in the healthcare industry with a focus on government programs (Medicaid, Medicare, Exchange / Marketplace, etc.)
• Meeting assigned expectations for profitability, achieving strategic customer objectives defined by management, and proven track record for service delivery and / or the sales of technology products and services.
• Experience completing strategic customer account plans, and maintaining high customer satisfaction ratings.
• Experience working with clients directly and advocate for their needs while balancing expectations against existing contracts.
• Experience in developing presentation materials for an Executive Level review and leading presentations to internal and external executives.
• Experience managing multiple accounts and active projects, while communicating current status, risks, and a path to resolution for any identified problems.
• Strong initiative with an outward demonstration of a desire to grow and learn.
• Superior knowledge of multiple operations functions and principles in the health plan field, including finance, customer service, production, and employee management.
• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success.
• Strong contract management and negotiation skills with high close rate.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com / careers.

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SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Jersey City, NJ : Salary range for the position : 125,000 USD to 155,000 USD.