Client Delivery Executive SS&C Health

SS&C Technologies; Missouri; Remote; USD 125,000 - 155,000; Full time

Job summary

An established industry player is seeking a Client Delivery Executive to manage client accounts and develop strategic relationships within the healthcare sector. This role involves acting as the primary point of contact for clients, ensuring high satisfaction levels, and overseeing contract management. The ideal candidate will possess strong leadership and communication skills, with a proven track record in the healthcare industry. Join a forward-thinking company that values diversity and offers excellent benefits, including a 401k matching program and professional development opportunities. If you are passionate about client service and ready to make an impact, this is the perfect opportunity for you.

Benefits

401k Matching Program

Professional Development Reimbursement

Flexible Personal/Vacation Time Off

Medical, Dental, Vision Insurance

Paid Holidays

Employee Assistance Program

Parental Leave

Discounts on fitness clubs and travel

Qualifications

• 5+ years in healthcare with focus on government programs.
• Experience in strategic account planning and client relationship management.

Responsibilities

• Manage client accounts and develop long-term strategic plans.
• Ensure high customer satisfaction and oversee contract terms.

Skills

Client Relationship Management

Strategic Account Planning

Contract Management

Healthcare Industry Knowledge

Presentation Skills

Leadership Skills

Education

Bachelor's Degree

Job description

Client Delivery Executive SS&C Health

Client Delivery Executive SS&C Health

Locations: Remote - Missouri, US; Remote - Georgia, US; Remote - Florida, US; Remote - New Jersey, US; Remote - Texas, US

Time Type: Full time

Posted On: 3 Days Ago

Job Requisition ID: R29655

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

The Client Delivery Executive will manage 8-12 client accounts responsible for developing and managing relationships with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals.

Why You Will Love It Here!

• Your Future: 401k Matching Program, Professional Development Reimbursement
• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
• Training: Hands-On, Team-Customized, including SS&C University
• Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

• Act as primary point of contact for assigned accounts with client leadership within IT and Operations teams, and creating and leading long-term strategic account plans, including profitability, and contract renewals.
• Engage with internal teams supporting the client to understand general performance and opportunities for improvement while maintaining high customer satisfaction ratings.
• Engage with the client through 1-1 and other recurring meetings to gain perspective of current operations from what is working well but also opportunities for improvement and other pain points the client is working to address.
• Oversight of the terms of the contract to ensure we are managing within the agreement; this includes monthly client invoice and SLA/PG (if applicable) review/approval.
• Processing new work requests received from the client supporting by an existing agreement or new amendment.
• Facilitating recurring business review meetings with client executives including preparation and management of follow up actions.
• Participate and frequently own the development of corporate initiatives intended to improve internal processes, streamline costs, train and mentor staff, and improve overall client service.

What You Will Bring:

• Bachelor's Degree
• 5+ years of experience in the healthcare industry with a focus on government programs (Medicaid, Medicare, Exchange/Marketplace, etc.)
• Meeting assigned expectations for profitability, achieving strategic customer objectives defined by management, and proven track record for service delivery and/or the sales of technology products and services.
• Experience completing strategic customer account plans, and maintaining high customer satisfaction ratings.
• Experience working with clients directly and advocate for their needs while balancing expectations against existing contracts.
• Experience in developing presentation materials for an Executive Level review and leading presentations to internal and external executives.
• Experience managing multiple accounts and active projects, while communicating current status, risks, and a path to resolution for any identified problems.
• Strong initiative with an outward demonstration of a desire to grow and learn.
• Superior knowledge of multiple operations functions and principles in the health plan field, including finance, customer service, production, and employee management.
• Masterful organizational, communication, and leadership skills, demonstrated by previous professional success.
• Strong contract management and negotiation skills with high close rate.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

Salary is determined by various factors including, but not limited to, relevant work experience, job related knowledge, skills, abilities, business needs, and geographic regions. Jersey City, NJ: Salary range for the position: 125,000 USD to 155,000 USD.