Client Delivery Executive II - Hybrid

NTT DATA North America; New York (NY); Hybrid; USD 121,126 - 269,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings account

401(k) program with company match

Paid time off

Job summary

NTT DATA North America is hiring a Client Delivery Executive II for a hybrid role in New York, NY. The role involves managing IT service delivery and maintaining strong client relationships, with a focus on executive interactions and program management.

Qualifications include over 12 years in IT service delivery and leadership experience. Competitive compensation package includes health benefits, 401(k) match, and more.

Qualifications

• 12+ years of experience in IT service delivery, managed services, or client‑facing roles.
• 5+ years in leadership roles overseeing multi‑tower teams.
• Proven experience managing end‑to‑end service delivery in enterprise environments.

Responsibilities

• Manage service delivery and client relationships at executive levels.
• Oversee staffing and resource management.
• Support new business opportunities and guide multiple departments.

Skills

Excellent communication

Negotiation skills

Problem-solving capabilities

Leadership experience

Analytical skills

Organizational skills

Job description

Req ID: 375021

NTT DATA is hiring a Client Delivery Executive II - Hybrid in New York, NY.

Pipeline Position Only: If you meet the qualifications, please apply. You may be asked to apply to an official position when opened for official hiring at a later time.

Role Responsibilities

• Ticket Management and meeting SLAs
• Reporting, budgeting, cost management, and invoicing
• Weekly, monthly, and quarterly reviews with the customer
• Staffing / resource management
• Address customer escalations
• Manage all service / practice domains (e.g., infrastructure, cloud & security, end user services, applications, BPO, data & analytics, consulting)
• Establish and maintain positive client relationships at executive and managerial levels
• Manage programs and projects, providing guidance in adhering to client and internal delivery processes, frameworks, workflows, and requirements
• Support new business opportunities
• Provide direction and guidance for administration and results for multiple departments within a function or work area
• Translate business plans into objectives and exercise latitude in managing operations
• Accomplish results through the efforts of subordinate managers and matrixed resources
• Integrate deep professional understanding and subject‑matter expertise
• Develop complex solutions to business problems or customer engagements through in‑depth analysis, coordination, and negotiation with key decision makers
• Use experience, innovation, and judgment to make decisions

Required Qualifications

• 12+ years of experience in IT service delivery, managed services, or client‑facing delivery roles
• 5+ years in leadership or managerial roles overseeing cross‑functional or multi‑tower teams
• Proven experience managing end‑to‑end service delivery in complex, enterprise environments

Preferred Skills, Qualifications, & Competencies

• Excellent communication, negotiation, and influencing skills
• Strong analytical and problem‑solving capabilities
• Advanced organizational and time‑management skills
• Ability to develop and execute complex operational and strategic plans
• Strong decision‑making skills using experience, data, and business judgment
• Experience working within large global service providers or managed services environments (e.g., NTT DATA‑type model)
• Familiarity with ITIL or similar service management frameworks
• Experience supporting business growth, renewals, or new deal pursuits

Work Environment

• Ability to work in a hybrid model (onsite in New York or New Jersey)
• Willingness to engage closely with client teams and leadership in a high‑visibility delivery role

Compensation and Benefits

The starting pay range for this remote role is $121,1260 - $269,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s work location, relevant experience, technical skills, and other qualifications. The position may also be eligible for incentive compensation based on individual and/or company performance. Benefits include medical, dental, and vision insurance with employer contribution; flexible spending or health savings account; life and AD&D insurance; short and long‑term disability coverage; paid time off; employee assistance; participation in a 401(k) program with company match; and additional voluntary or legally required benefits.

EEO Statement

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For Pay Transparency information, please click here.