Client Delivery Executive - Applications and Software - Atlanta, GA

NTT DATA, Inc.; Atlanta (GA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Flexible spending account

Job summary

NTT DATA, Inc. is seeking a highly experienced Client Delivery Executive for applications and software services in Atlanta, GA. This role involves leading the end-to-end delivery of software and application services for a significant logistics client while ensuring operational excellence and client satisfaction.

The ideal candidate will have over 8 years of experience in managing application services and a strong background in logistics. You will work in a hybrid setting and be responsible for managing costs and driving improvements.

Qualifications

• 5+ years of experience in the Logistics Domain.
• 8+ years managing Application Maintenance and Development.
• Excellent verbal and written communication skills.

Responsibilities

• Lead end-to-end delivery of software and application services.
• Ensure compliance with contractual commitments.
• Monitor delivery quality and customer satisfaction.
• Develop Crisis Management Plans.
• Facilitate Customer Governance meetings.

Skills

Client relationship management

Operational excellence

Crisis management

Automation

Project management

Education

Bachelor’s degree in Information Technology or related field

Tools

ITIL Service Framework

Job description

Client Delivery Executive - Applications and Software - Atlanta, GA

Location: Atlanta, GA, US

Company: NTT DATA Services

We are seeking a highly experienced Client Delivery Executive for Infrastructure Services to lead the end-to-end delivery of software, application, and infrastructure services for a key logistics client. This role ensures operational excellence, contractual compliance, service quality, and client satisfaction while driving governance, escalation management, automation, and continuous improvement initiatives.

Eligibility

• Must be a U.S. citizen or green card holder.
• Position requires being local to Atlanta, GA; expected to work in a hybrid setting (2-3 days per week onsite at the client’s location).
• Requires a bachelor’s degree to apply.

Operations

• Accountable for end-to-end delivery of NTT DATA Software and Application services for a logistics client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp-up/ramp-down resources efficiently.
• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross-functional teams.
• Stay informed about global industry trends and their impact on IT services.

Organization

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• 5+ years of experience working in the Logistics Domain.
• 8+ years of experience in transitioning and managing Application Maintenance, Application Development, Public/Private Cloud, and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Preferred Skills

• Digital Transformation experience leveraging AI to refine knowledge insights.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Experience in IT support and production escalations, including incident response and change lifecycles.
• Excellent verbal and written communication skills.
• Ability to work across multiple time zones.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution; flexible spending or health savings account; life and AD&D insurance; short and long term disability coverage; paid time off; employee assistance; participation in a 401(k) program with company match; and additional voluntary or legally-required benefits.

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