Client Delivery Manager - P&C Industry - HYBRID

NTT DATA North America; Philadelphia (Philadelphia County); Hybrid; USD 120,000 - 150,000; Full time

Job summary

A leading technology services firm is seeking a Client Delivery Manager for the P&C industry to work in Philadelphia, PA. This role entails leading a team to enhance client satisfaction and deliver excellent service. Candidates should have at least 10 years of experience in delivery management and a strong background in the P&C sector, including knowledge of Guidewire and Duck Creek software. The position requires onsite work 3 - 4 days a week, offering a hybrid work setup.

Qualifications

• 10 years in a delivery management role managing multi-practice accounts.
• Experience with application development and global delivery.
• 5+ years of C Suite level interaction experience.

Responsibilities

• Lead a team for overall account governance and client satisfaction.
• Negotiate contracts that deliver financial performance.
• Develop customer relationships with Client Executives.

Skills

Delivery management

Client management

Relationship building

Change management

P&L management

Tools

Guidewire

Duck Creek

Job description

Req ID: 363851

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Client Delivery Manager - P&C Industry - HYBRID to join our team in Philadelphia, Pennsylvania (US-PA), United States (US).

Day to Day Responsibilities

• Responsible for leading a team of practice delivery executives and leads and drives overall account governance, client satisfaction, delivery excellence and margin growth for a multi-geo, multi-towered enterprise account.
• Protect current revenue and ensure continued business growth by avoiding competitive renewals and cultivating growth opportunities.
• Excel at Client Management, with the ability to grow and improve client/customer relationships, implement change and leverage technology for competitive advantage.
• Work collaboratively with Client Executives to develop customer relationships, identify, and manage relationship risk, and grow account reference-ability.
• Negotiates contracts that are executable and able to deliver SLAs and ‘as sold’ financial performance.
• Successfully deliver P&L for a large Insurance account inclusive of revenue, cost, margin, and cost containment goals.
• Ensure accurate and timely revenue/cost/margin forecasts for the account.
• Improve delivery productivity, innovation/automation, delivery transformation, service delivery for the account portfolio.
• Senior leadership standard requirements for communication, leadership, relationship building, P&L (Revenue of ~40+M), problem solving, etc.
• Hire, coach, and develop talent to achieve growth, profit, NPS and contractual performance goals.
• Manage Sales Enablement – ensure tight integration with delivery teams for delivery led sales initiatives.
• Responsible for sales support and deal accuracy within Insurance
• Partner with BU and Vertical Service Tower Leaders to enhance customer satisfaction, delivery quality and overall portfolio health and growth.
• Be recognized as a proactive, influential and strategic delivery leader by the client and within NTT DATA
• Drive change, enable AI adoption, drive savings in operational spend and discretionary spend through AI.

Minimum Requirements

• 10 years in a delivery management role managing multi-practice accounts
• 10 years of experience with application development, maintenance operations, global delivery
• 5+ years of experience with C Suite level interaction
• 5+ years of experience with implementing transformation, automation, AI
• 5+ years knowledge of the P&C industry and relevant software products such as Guidewire and Duck Creek

This position requires someone to be onsite 3 - 4 days a week.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees.

NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form at https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.