Client Delivery Executive - Infrastructure Services - Mahwah, NJ

NTT DATA, Inc.; Mahwah (NJ); Hybrid; USD 121,000 - 179,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings account

401k program with company match

Job summary

NTT DATA, Inc. is seeking a Client Delivery Executive for Infrastructure Services in Mahwah, NJ. This role focuses on the end-to-end delivery of software and application services for a key logistics client, emphasizing operational excellence and client satisfaction.

The ideal candidate should have a bachelor's degree and substantial experience in managing delivery environments, with a hybrid work expectation. The starting salary ranges from $121,000 to $179,000 based on qualifications, alongside a comprehensive benefits package.

Qualifications

• 5+ years of experience in the Logistics Domain.
• 8+ years of experience in managing Application Maintenance, Application Development, and Public/Private Cloud services.
• Experience in transitioning and managing highly leveraged service environments.

Responsibilities

• Lead end-to-end delivery of software and application services for a logistics client.
• Ensure operational excellence and client satisfaction through effective governance.
• Implement automation for efficiency and quality improvement.

Skills

ITIL Service Framework v4

Digital Transformation leveraging AI

Excellent communication skills

Education

Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity

Job description

Client Delivery Executive - Infrastructure Services - Mahwah, NJ

Location: Mahwah, NJ, US

Company: NTT DATA Services

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward‑thinking organization, apply now.

We are seeking a highly experienced Client Delivery Executive for Infrastructure Services to lead the end‑to‑end delivery of software, application, and infrastructure services for a key logistics client. This role is responsible for ensuring operational excellence, contractual compliance, service quality, and client satisfaction while driving governance, escalation management, automation, and continuous improvement initiatives. The ideal candidate will bring strong expertise in infrastructure services, cloud, data center colocation, and complex service delivery environments, along with the ability to manage financial performance, lead large matrixed teams, and build trusted executive‑level client relationships. This individual will serve as a strategic delivery advisor, partnering closely with internal and client stakeholders to optimize service delivery, support transformation initiatives, and expand the overall services footprint.

Eligibility: Must be a US citizen or Green card holder. The position requires being local to Mahwah, New Jersey with the expectation to work in a hybrid setting (expectation 2‑3 days per week) onsite at the client’s location. Requires a bachelor’s degree to apply.

Operations

• Accountable for end‑to‑end delivery of NTT DATA Software and Application services for a logistics client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.
• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp‑up/ramp‑down resources efficiently.
• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross‑functional teams.
• Stay informed about global industry trends and their impact on IT services.

Organization

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Required Qualifications

• Bachelor’s degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• 5+ years of experience working in the Logistics Domain.
• 8+ years of experience in transitioning and managing Application Maintenance, Application Development, Public/Private Cloud, and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Preferred Skills

• Digital Transformation experience leveraging AI to refine knowledge insights.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Experience in IT support and production escalations, including incident response and change lifecycles.
• Excellent verbal and written communication skills.
• Ability to work across multiple time zones.

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $121,000 – $179,000. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally‑required benefits.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.