CDE II - Apps, Public/Private Cloud, Infra, Security, Workspace, Consulting Focused

NTT DATA North America; Dallas (TX); On-site; USD 134,000 - 188,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Job summary

NTT DATA North America seeks an experienced CDE II – Apps, Public/Private Cloud, Infra, Security, Workspace, Consulting Focused to lead end-to-end delivery from Dallas, TX. You will drive client relationships at CXO levels, oversee governance, and align services with contractual commitments.

You will collaborate across delivery and sales to grow the services footprint, mentor a large team, and implement automation and improvements to enhance outcomes for our clients across manufacturing,

Qualifications

• 5+ years of experience in Manufacturing, Banking, Commercial or Healthcare industries.
• 8+ years in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Responsibilities

• Provide strategic delivery leadership and governance for client accounts.
• Engage CXO-level stakeholders and expand the services footprint.
• Coordinate with delivery teams and sales to ensure seamless delivery and risk management.

Skills

Industry experience in target sectors

8+ years in transitioning and managing

8+ years in highly leveraged service

Education

Advanced IT-related degree

Tools

ITIL Service Framework v4

Job description

Job Overview

We are currently seeking a CDE II – Apps, Public/Private Cloud, Infra, Security, Workspace, Consulting Focused to join our team in Dallas, Texas (US‑TX), United States (US).

Responsibilities

Operations

• Accountable for end‑to‑end delivery of NTT DATA services for a specific client.
• Ensure adherence to contractual commitments.
• Monitor delivery quality and client satisfaction through direct interactions with key stakeholders.
• Develop and maintain Crisis Management/Disaster Plans.
• Implement project mitigation plans for yellow or red deliverables.
• Conduct Customer Governance meetings.
• Manage Outage/Escalation/Missed SLA incidents.
• Implement and execute automation and efficiency programs.
• Drive client improvement plans to enhance satisfaction.
• Utilize automation for repetitive tasks to boost performance and service quality.
• Possess a deep understanding of the delivery life cycle.

Financials

• Ensure accurate and timely revenue/cost/margin forecasts for assigned accounts.
• Manage costs in alignment with annual operating plans and point of sale.
• Develop action plans to close forecast gaps.
• Manage account ramp‑up/ramp‑down resources efficiently.

Sales & Relationship

• Collaborate with Client Executive to develop customer relationships, grow and expand the services footprint from NTT for the client, and manage risks.
• Excel in customer relationship management at CXO levels, presenting operations and strategic reviews to senior stakeholders.
• Act as a strategic delivery advisor to the executive leadership team.
• Manage Sales Enablement, ensuring integration with delivery teams.
• Leverage broader NTT DATA capabilities and resources strategically.
• Interface with customer architecture teams and senior leadership on emerging technologies.

Governance

• Serve as the main contact for client operations leadership.
• Maintain effective communication with all stakeholders and cross‑functional teams.
• Stay informed about global industry trends and their impact on IT services.

Organization

• Apply best practices in organizational change management.
• Solve large, enterprise problems through matrixed organizations.
• Guide delivery leaders to align service offerings properly.
• Monitor and evaluate the performance of direct reports, providing feedback through coaching and the NTT DATA performance management process.
• Coach and mentor a large team of delivery leaders responsible for daily client operations.

Basic Qualifications

• 5+ years of experience working in the Manufacturing, Banking, Commercial or Healthcare Industries with customers.
• 8+ years of experience in transitioning and managing Application, Public/Private Cloud, Infrastructure, Security, Workspace and Consulting services.
• 8+ years of experience managing a highly leveraged service environment.

Highly Preferred Skills and Experience

• Advanced degree in Information Technology, Computer Science, Software Engineering, Computer Engineering, or Cybersecurity.
• Digital Transformation experience leveraging AI to refine knowledge insights.
• Strong knowledge of and experience with ITIL Service Framework v4.
• Experience in IT support and production escalations, including incident response and change lifecycles.
• Excellent verbal and written communication skills.
• Ability to work across multiple time zones.

NTT DATA provides a reasonable range of compensation for U.S.-based positions. The starting pay range for this role is $134,000 – $188,000. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance. If the position is offered as temporary, the position will not be eligible for incentive compensation.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401(k) program with company match, and additional voluntary or legally‑required benefits.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us.

NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you’d like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.