Client Delivery Analyst III (Instant Credit Card Origination - ICCO) - Remote

Velera; United States; Remote; USD 76,000 - 118,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

401k with employer match

HSA with company contributions

Tuition Reimbursement

Wellness program

Job summary

Velera seeks a Client Delivery Analyst III (Instant Credit Card Origination - ICCO) to lead complex client implementations in a remote, flexible environment. You will oversee requirements gathering, guide technical execution, and coordinate cross-functional teams to deliver high-impact card origination projects for financial institutions.

Join a remote-first culture that emphasizes collaboration, quality, and mentorship as you support post‑implementation activities and ongoing client success.

Qualifications

• Bachelor’s degree in related field or equivalent experience.
• Lending Origination System experience preferred.
• Six Sigma training and project management certification preferred.
• 5 years of related experience in the payment processing industry.
• 5 years of business or system analysis experience.
• 3 years of client-facing project support experience.
• Experience completing card processing conversions migrating data between platforms.

Responsibilities

• Meet with client to discuss specifications and guide project options.
• Complete gap analyses to define system setup requirements.
• Provide consulting on approaches to meet business requirements.
• Communicate requirements between client and vendor teams.
• Execute project plan with timely, accurate technical tasks.
• Identify and report outstanding issues to the project manager.

Skills

Client facing

Project management

Business analysis

Requirements gathering

Communication

Leadership

Education

Bachelor’s degree or equivalent experience

Job description

Client Delivery Analyst III (Instant Credit Card Origination - ICCO) - Remote

The Opportunity

The Client Delivery Analyst III supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks. Incumbent will lead client consultation on business and technical requirements, and incorporate the requirements into the overall project plan. Incumbent will be assigned complex, highly visible client projects, and will assume technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables.

Day in the Life

• Meet with client to discuss specifications for complex projects, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third‑party vendors and internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hour post‑implementation support for projects, and occasional on‑site support as needed.
• Follows change control and appropriate change management processes and helps ensure less tenured Business Analyst- Project Consultants understand and follow these processes.
• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.
• Assist with identifying improvements to the defined processes within the department.
• Assists with training and mentorship of less tenured Analysts.
• Assists in developing new product/ service requirements templates and procedural steps
• Understand and complete tasks associated with various types of department projects
• Provide after‑hours on‑call support for project installations as needed.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree in related field and/or equivalent combination experience and education is required.
• Lending Origination System experience highly preferred.
• Training in Six Sigma Methodology and project management certification preferred.
• Seven (5) years of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services and processes required.
• Five (5) years of related experience in business or system analysis required.
• Three (3) years of client facing project support experience required.
• Experience required completing card processing conversions that require migrating data from one processing platform to another.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$75,800.00 - $96,700.00 - $117,500.00 of salary range

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Competitive wages

• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well‑being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at for assistance.

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Meet the team

Velera

Velera is the nation's premier payments credit union service organization (CUSO) and an integrated fintech solutions provider that serves more than 4,000 financial institutions throughout North America. The company operates as a fintech solutions provider delivering innovative financial technology solutions to help clients keep pace with rapid changes in the financial services industry. Velera's purpose is to accelerate partners' success through innovative financial technology solutions and inspired service, focusing on payment processing and financial institution implementations. The company provides comprehensive project implementation, technical consulting, and data science solutions to support complex debit and credit projects for financial institutions.