Client Delivery Analyst I (Digital Platform/Channel Operations) - Remote

Velera; United States; Remote; USD 54,000 - 84,000; Full time

Benefits offered by this job

Medical with telemedicine

Dental and Vision

401k with company match

Paid Time Off (PTO)

Tuition Reimbursement

Job summary

Velera, a leading payments technology provider, seeks a Client Delivery Analyst I to support successful implementations of complex debit and credit projects for financial institutions. You will consult with clients on business and technical requirements, lead technical aspects of deployments, and coordinate all phases of implementation with vendors and internal teams.

The role emphasizes client engagement, gap analysis, data mapping, and ongoing post-implementation support.

Qualifications

• Associates degree or equivalent required; Bachelor’s degree preferred.
• 1 year of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services and processes.
• Understanding of Velera products and solutions and how they are implemented with projects.
• Facilitation, organizational, prioritization, decision-making and conflict resolution skills.
• Effective communication in verbal and written formats; strong presentations.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Strong analytical skills for complex projects.
• Ability to work independently with minimal guidance and good judgment.
• Proficiency with Word, Excel, Teams, and spreadsheet software.
• Six Sigma experience preferred.
• Travel required, 10-15%.
• Extended-hour post-implementation client support.

Responsibilities

• Meet with client to discuss specifications and options with client and vendors.
• Perform Gap Analyses to define system setup requirements.
• Provide consulting to meet business requirements for implementations.
• Communicate between client and vendor teams and map data between systems.
• Execute project plan with client staff and vendors; ensure tasks are completed on time.
• Identify and report issues to the project manager and assist with resolution.
• Ensure quality in the implementation process and explain technical requirements to vendors.
• Validate system parameters and adjust as needed; conduct testing.
• Provide technical support during design, development and implementation phases.
• Offer after-hours on-call support and occasional on-site assistance.
• Follow change control processes and document changes.
• Build relationships with clients and internal teams to deliver complex implementations.
• Suggest process improvements within the department.
• Support multiple department projects and tasks as assigned.
• Provide after-hours on-call support for installations.

Skills

Facilitation

Organizational skills

Prioritization

Decision making

Conflict resolution

Communication skills

Analytical thinking

Independent work

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Spreadsheet software

Job description

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

The Client Delivery Analyst I supports the successful implementation of various complex financial institution debit and/or credit projects and initiatives. Incumbent will participate in client consultation on business and technical requirements. Incumbent will also assume technical leadership role for assigned implementations, and coordinate all phases of operational implementation of technical deliverables.

Day In The Life

• Meet with client to discuss specifications, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed.
• Complete Gap Analysis, as needed, to define system set-up requirements.
• Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations.
• Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems.
• Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time.
• Identify and report outstanding issues to the assigned project manager; assist with issue resolution.
• Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third-party vendors and internal Project Support Team.
• Validates system parameters and conducts testing; modifying program parameters when necessary.
• Provide technical support to clients during the design, development, and implementation phases of the project.
• Provide extended hour post-implementation support for projects, and occasional on-site support as needed.
• Follows change control and appropriate change management processes.
• Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations.
• Assist with identifying improvements to the defined processes within the department.
• Understand and complete tasks associated with various types of department projects; perform other duties as assigned.
• Provide after-hours on-call support for project installations as needed.
• Perform other duties as assigned

Qualifications

• Associates degree in related field and/or equivalent combination experience and education is required. Bachelor’s degree preferred.
• One (1) year of related experience in the payment processing industry required.
• Thorough understanding of payment card products, support services and processes required
• Overall understanding of all Velera Products and Solutions and how they are implemented in conjunction with the assigned projects.
• Proven facilitation, organizational, prioritization, decision-making and conflict resolution skills required.
• Ability to communicate effectively in both verbal and written formats and give presentations utilizing various audiovisual support aids.
• Ability to work in a fast-paced environment and support project managers in executing assigned project tasks while managing multiple priorities/projects and meeting deadlines.
• Demonstrated excellent analytical skill, with ability to manage complex factors in multifaceted projects.
• Ability to work independently with minimal guidance, to exercise discretion, and demonstrate good judgment in decision making.
• Proficiency with using Microsoft applications such as Word, Excel, Teams, and spreadsheet computer software applications.
• Knowledge and experience with Six Sigma projects preferred.
• Ability to travel as needed, 10-15%.
• Ability to provide extended-hour post implementation client support for projects.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people-helping-people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote-first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$54,000.00 - $68,800.00 - $83,600.00 of salary range

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Equal Opportunity Statements

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster.

Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.