Client Delivery Analyst III

Velera; United States; Remote; USD 76,000 - 118,000; Full time

Benefits offered by this job

Medical benefits

PTO and Paid Holidays

401k with company match

Flexible work arrangements

Professional development

Job summary

Velera is seeking a Client Delivery Analyst III to lead complex debit/credit implementations for financial institutions. You will gather requirements, guide technical design, and coordinate multi‑party teams to ensure on‑time delivery.

The role includes post‑implementation support and on‑site assistance as needed. You will analyze business needs, validate system parameters, and liaise between client and vendor teams.

Qualifications

• Bachelor’s degree in related field and/or equivalent combination experience and education required.
• Lending Origination System experience highly preferred.
• Six Sigma Methodology training and project management certification preferred.
• 5+ years of experience in the payments processing industry required.
• Thorough understanding of payment card products, support services and processes.
• 5 years of experience in business or system analysis required.
• 3 years of client-facing project support experience required.
• Experience migrating data during card processing conversions.

Responsibilities

• Meet with clients to discuss specifications for complex projects and options.
• Lead and consult on business and technical requirements the project plan.
• Coordinate all phases of operational implementation and deliverables.
• Communicate with client staff and vendors to execute the project plan on time.
• Identify and report outstanding issues to the project manager and assist resolution.
• Ensure quality in the implementation process and conduct testing as needed.
• Provide post‑implementation support and on‑site assistance when required.
• Follow change control processes and mentor junior analysts.

Skills

Client facing

Communication

Project coordination

Analytical thinking

Education

Bachelor's degree in related field

Tools

Lending Origination System

Card processing platforms

Job description

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

The Client Delivery Analyst III supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks. Incumbent will lead client consultation on business and technical requirements, and incorporate the requirements into the overall project plan. Incumbent will be assigned complex, highly visible client projects, and will assume technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables. Day in the Life Meet with client to discuss specifications for complex projects, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed. Complete Gap Analysis, as needed, to define system set-up requirements. Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations. Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems. Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. Identify and report outstanding issues to the assigned project manager; assist with issue resolution. Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third‑party vendors and internal Project Support Team. Validates system parameters and conducts testing; modifying program parameters when necessary. Provide technical support to clients during the design, development, and implementation phases of the project. Provide extended hour post‑implementation support for projects, and occasional on‑site support as needed. Follows change control and appropriate change management processes and helps ensure less tenured Business Analyst‑ Project Consultants understand and follow these processes. Develops working relationships with clients and internal business partners/ project team members to effectively communicate and successfully deliver complex project implementations. Assist with identifying improvements to the defined processes within the department. Assists with training and mentorship of less tenured Analysts. Assists in developing new product/ service requirements templates and procedural steps Understand and complete tasks associated with various types of department projects Provide after‑hours on‑call support for project installations as needed. Perform other duties as assigned.

Day in the Life

Meet with client to discuss specifications for complex projects, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed. Complete Gap Analysis, as needed, to define system set-up requirements. Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations. Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems. Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. Identify and report outstanding issues to the assigned project manager; assist with issue resolution. Ensure quality in implementation process; Communicate technical aspects and requirements of Implementations with third‑party vendors and internal Project Support Team. Validates system parameters and conducts testing; modifying program parameters when necessary. Provide technical support to clients during the design, development, and implementation phases of the project. Provide extended hour post‑implementation support for projects, and occasional on‑site support as needed. Follows change control and appropriate change management processes and helps ensure less tenured Business Analyst‑ Project Consultants understand and follow these processes.

Qualifications

Bachelor’s degree in related field and/or equivalent combination experience and education is required. Lending Origination System experience highly preferred. Training in Six Sigma Methodology and project management certification preferred. Seven (5) years of related experience in the payment processing industry required. Thorough understanding of payment card products, support services and processes required. Five (5) years of related experience in business or system analysis required. Three (3) years of client facing project support experience required. Experience required completing card processing conversions that require migrating data from one processing platform to another.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$75,800.00 – $96,700.00 – $117,500.00 of salary range The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off 12
• Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well‑being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster.

Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E‑Verify Employer. Review the E‑Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.

Your voice. Our velocity. Shaping a new era together. At Velera, the nation’s premier payments credit union service organization (CUSO) and an integrated financial technology solutions provider, you’ll be part of a team committed to the long‑term growth and success of financial institutions, our employees and our industry. United by Purpose Our employees are united by a people‑helping‑people purpose that guides how we show up every day. A culture rooted in taking ownership and doing what’s right has fostered long‑term dedication and earned Velera recognition for both our inclusive culture and commitment to excellence. Your Story Shapes Our Culture Connection and recognition are core to who we are. We cultivate inclusion, celebrate employees who live our values and create meaningful opportunities for engagement that build strong relationships and a true sense of belonging across our teams. Remote by Design Our remote‑first culture is built for collaboration, flexibility and connection – bringing people together in person when it matters. Flexible time off and healthy working norms support wellbeing and psychological safety, while integrity-driven leadership empowers you to do your best work. Strength in Stability With more than 40 years of fintech innovation, Velera offers the stability of a trusted legacy with the momentum of forward‑thinking solutions. We enable thousands of financial institutions and the communities they serve through secure, leading‑edge technology and partnership. Explore velera.com to learn more about how Velera is advancing our purpose of accelerating partners’ success through innovative financial technology and inspired service.