Systems Analyst I - REMOTE

Velera; United States; Remote; USD 54,000 - 84,000; Full time

Benefits offered by this job

Medical with telemedicine

401k with employer match

PTO and holidays

Tuition reimbursement

HSA contributions

Wellness program

Disability Insurance

Job summary

Velera is hiring a Systems Analyst I to optimize IT systems and applications for financial services clients. You’ll assess current solutions, analyze efficiency, and help design, develop, and implement new technical solutions. You’ll also manage support tickets and guide end users toward effective resolutions.

The role emphasizes collaboration with enterprise teams to ensure IT services meet agreed SLAs and regulatory requirements, while supporting ongoing learning and documentation creation.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering or Information Management or equivalent.
• 1–3 years supporting users via technical support, procedures, reporting tools.
• Experience in financial services is strongly preferred.

Responsibilities

• Assess existing IT solutions, analyze functionality, efficiency, and productivity.
• Help organizations design, develop and implement new technical solutions.
• Handle technical support tickets and assist users to solve problems.

Skills

SQL

Technical support

Regulatory awareness

Education

Bachelor's degree in CS/CE/Info Mgmt

Tools

SQL

Job description

Join the People Helping People

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Opportunity

The Systems Analyst I will help businesses increase their output and enhance their profitability by improving their IT systems and applications. They should be able to assess existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions. This role partners closely with teams across the Enterprise to ensure that the IT services are provided as agreed between the Service Provider(s) both internal and external and the Customer.

Day in the Life

• Assesses existing IT solutions, analyze their functionality, efficiency and productivity, and then help organizations design, develop and implement new technical solutions.
• Handles technical support tickets and help the users to solve their problems and identify solutions to implement.
• Creates and maintains system documentation.
• Proactively pursues development opportunities and show expected progress on learning plan.
• Creates an environment that promotes end-user self-sufficiency.
• Since input data generally comes from diverse sources, is responsible for recognizing probable conflicts and integrating diverse data elements and sources
• Produces innovative solutions for a variety of complex problems.
• Perform other duties as assigned.

Qualifications

• Bachelor’s Degree in Computer Science, Computer Engineering and Information Management or equivalent combination of education and experience required.
• 1-3 years of experience supporting users through technical support of the applications, developing procedures and reporting tools, facilitating and coordinating training and other technical support.
• Three (3) years of experience in financial services strongly preferred.
• Experience establishing SLAs and availability goals to meet business requirements and budget constraints preferred.
• Ability to read SQL queries is very helpful
• Experience working with regulatory, privacy, security, and associated laws, rules, and regulations, including all applicable standards preferred.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

$54,000.00 - $68,800.00 - $83,600.00 of salary range

The anticipated hiring range for this position is typically between the minimum and midpoint of the posted salary range; however, actual compensation may vary based on a variety of factors, including relevant experience, skills and qualifications, education, internal equity, and overall business and budget considerations. Velera is committed to providing competitive compensation that reflects both individual role and responsibilities, individual performance, and market.

Great Work/Life Benefits!

• Competitive wages
• Medical with telemedicine
• Dental and Vision
• Basic and Optional Life Insurance
• Paid Time Off (PTO)
• Maternity, Parental, Family Care
• Community Volunteer Time Off
• 12 Paid Holidays
• Company Paid Disability Insurance
• 401k (with employer match)
• Health Savings Accounts (HSA) with company provided contributions
• Flexible Spending Accounts (FSA)
• Supplemental Insurance
• Mental Health and Well-being: Employee Assistance Program (EAP)
• Tuition Reimbursement
• Wellness program
• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following “EEO is the Law” Poster Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [e-mail] for assistance.