Client Coordinator - LHB

Luminare Health Benefits Inc.; United States; Remote; USD 50,000 - 93,000; Full time

Benefits offered by this job

Health and wellness benefits

401(k) savings plan

Pension plan

Paid time off

Paid parental leave

Disability insurance

Tuition reimbursement

Job summary

Luminare Health Benefits Inc. is seeking a client services professional to act as a primary liaison for clients alongside Client Managers, delivering administrative support to help retain accounts.

The role involves cross-department collaboration to address client questions and resolve issues, plus opportunities to host employee presentations, benefit fairs, and quarterly/renewal meetings with client managers.

Qualifications

• High school diploma or GED equivalent.
• Minimum 3 years experience in a Third-Party Admin or health insurance environment.
• Client-facing, outside vendor and member-facing experience.
• Thorough understanding of self-funding and employee benefit plans.
• Ability to travel 10%-20%.
• Knowledge of benefit-related federal laws (ERISA, COBRA, HIPAA, PPACA).
• Excellent written and verbal communication skills and organizational abilities.
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical, problem-solving, reading, and time-management skills.

Responsibilities

• Serve as a point of contact for clients with Client Managers.
• Provide administrative support to Client Managers to retain business.
• Coordinate with departments to respond to client questions and facilitate resolutions.
• Run client-specific reports and support client meetings/renewals.
• Assist with employee meetings, benefit fairs, and quarterly meetings with Client Managers.

Skills

Client-facing

Self-funding knowledge

Benefits knowledge

ERISA/COBRA/HIPAA/PPACA

MS Office proficiency

Analytical/problem-solving

Time management

Education

High school diploma or GED

College degree

State insurance license

Tools

Word

Excel

PowerPoint

Access

Outlook

Job description

Job Summary

Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business. Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers. May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.

Required Job Qualifications

• High school diploma or GED equivalent required
• Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment
• Client-facing, outside vendor and member-facing experience
• Thorough understanding of self-funding and employee benefit plans
• Ability to travel as required for this position. (10%-20%)
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.)
• Excellent written and verbal communication skills are required, as are exceptional organizational skills.
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.

Preferred Job Qualifications

• State insurance license
• College degree

This is a Telecommute (Remote) role. Remote employees must live within the continental United States, excluding Alaska, California, Hawaii or New York.

Pay Transparency Statement

• health and wellness benefits
• 401(k) savings plan
• pension plan
• paid time off
• paid parental leave
• disability insurance
• supplemental life insurance
• employee assistance program
• paid holidays
• tuition reimbursement
• plus other incentives, we offer a robust total rewards package for associates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.

Min to Max Range: $49,500.00 - $92,800.00
Exact compensation may vary based on skills, experience, and location.

EEO Statement

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.

Company Culture

At Luminare Health, our people are what set us apart. Their expertise, dedication, and passion for service excellence are the foundation of our success. We're committed to helping our employees grow through thoughtful development opportunities, meaningful work, and a culture that values collaboration and continuous improvement. When you join Luminare Health, you join a purpose-driven team focused on making healthcare simpler, better, and more affordable. We are committed to delivering service excellence and dedicated to making healthcare simpler, better, and more affordable for our clients and their members. Our people are at the heart of everything we do. We foster a collaborative, purpose-driven culture where employees are empowered to make an impact, grow their careers, and help transform the healthcare experience.

Company Overview

Luminare Health, a wholly owned subsidiary of Health Care Service Corporation (HCSC), is on track to become the nation’s best and largest third-party administrator.