Remote Client Success Coordinator

Luminare Health; United States; Remote; USD 50,000 - 93,000; Full time

Job summary

Luminare Health is seeking an organized administrative professional to support Client Managers. You will act as a point of contact for clients, coordinate with multiple departments, respond to inquiries, run client reports, and assist in preserving and expanding client relationships.

This remote role requires a minimum of a high school diploma, at least 3 years in a third-party admin or health insurance setting, strong communication and MS Office proficiency, and willingness to travel 10–20%.

Qualifications

• High school diploma or GED equivalent required.
• Minimum 3 years previous experience in a similar Third-Party Admin or health insurance environment.
• Client-facing, outside vendor and member-facing experience.
• Thorough understanding of self-funding and employee benefit plans.
• Ability to travel as required for this position. (10%-20%)
• Knowledge and understanding of benefit-related federal laws (i.e., ERISA, COBRA, HIPAA, PPACA, etc.).
• Excellent written and verbal communication skills are required, as are exceptional organizational skills.
• Proficiency with Word, Excel, PowerPoint, Access, and Outlook.
• Analytical skills, problem solving skills, reading ability, creative decision-making skills, the ability to comprehend and follow instructions, mathematical ability and time management skills are required.

Responsibilities

• Serve as a point of contact for clients in conjunction with Client Managers and provide any necessary administrative assistance required by the Client Managers to successfully retain business.
• Work with various departments within Luminare Health to promptly respond to client questions, facilitate resolutions to concerns, run client specific reports and provide support to Client Managers.
• May also involve client facing responsibilities such as employee meeting presentations, benefit fairs and attending quarterly and renewal meetings with client managers.

Skills

Communication

Organizational skills

Problem solving

Time management

Attention to detail

Travel readiness

Customer service

Education

State insurance license

College degree

Tools

Word

Excel

PowerPoint

Access

Outlook

Job description

Luminare Health is seeking an organized administrative professional to support Client Managers. You will act as a point of contact for clients, coordinate with multiple departments, respond to inquiries, run client reports, and assist in preserving and expanding client relationships.

This remote role requires a minimum of a high school diploma, at least 3 years in a third-party admin or health insurance setting, strong communication and MS Office proficiency, and willingness to travel 10–20%.