Client Coordinator (32776)

ExamWorks; Woodbury (CT); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, vision, dental

Paid time off

401k

Job summary

ExamWorks is seeking a Client Coordinator for our Woodbury, NY site. You will manage client inquiries, updates, and data entry while maintaining HIPAA compliance and high-quality service. Duties include handling emails, calls, and portal communications in a team environment.

Hours are Monday to Friday, 8:30am–5:00pm, with competitive pay and benefits (medical, vision, dental), PTO, and 401k. On-site role with opportunities to support clients and colleagues across cases.

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent education/experience.
• Experience in medical office or insurance industry preferred.

Responsibilities

• Handle inquiries from clients and their representatives.
• Enter client or claimant information into appropriate systems.
• Verify client data accuracy and follow client guidelines.
• Work with team to ensure timely case status and documentation.
• Direct calls to other departments as needed.
• Perform data entry, emailing, and organizing tasks.
• Assist in resolution of customer complaints.
• Notify management of issues or concerns.
• Ensure compliance with state and federal regulations.

Skills

Communication skills

Typing 40 WPM

Data entry

Multitasking

HIPAA compliance

Education

High school diploma

Tools

Microsoft Word

Microsoft Outlook

Excel

Internet

Job description

Job DetailsJob Location: Woodbury, NY 11797Position Type: Full TimeSalary Range: $22.00 - $24.00 HourlyTravel Percentage: None

ExamWorks is looking for a Client Coordinator to join our team onsite!In this role, you would be responsible for servicing inquiries and communications to and from our clients. This includes status checks and case updates through emails, portals and phone calls. A friendly, personable and professional approach is key towards our success.

Our Client Coordinators also handle data preparation, data entry, data tracking and documentation, so you should be familiar with working with customer databases and be comfortable keying data accurately and efficiently. All duties are handled with a high degree of quality customer service and in compliance with all regulatory and company standards.

Our work hours are from Monday to Friday, 8:30am-5:00pm. This is on onsite role, located at our Woodbury, NY location.

We offer a competitive pay of $22-24 per hour depending on experience. Plus overtime opportunities, with competitive benefits (medical, vision, dental), paid time off, and 401k.

Our Culture – We believe in a culture of respect and openness. We operate a fast paced, high volume business and value the contributions and partnership of our employees. We have a stable workforce and are looking for employees who have a good work ethic and can operate well in a team environment. While we are heavily focused on work and meeting our clients’ expectation and deadlines, we still take time to enjoy the little things, with periodic office lunches and celebrations.

What do we do? ExamWorks is a growing and profitable leading provider of innovative healthcare services including independent medical examinations, peer reviews, bill reviews, Medicare compliance, case management, record retrieval, document management and related services. Our clients include property and casualty insurance carriers, law firms, third-party claim administrators and government agencies that use independent services to confirm the veracity of claims by sick or injured individuals under automotive, disability, liability and workers' compensation insurance coverages.

RESPONSIBILITIES

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as data entry, emailing and organizing.
• Assist in resolution of customer complaints.
• Notify management of any issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

QualificationsMINIMUM REQUIRED QUALIFICATIONSEducation and/or Experience

High school diploma or equivalent required. Minimum one year clerical experience; or equivalent combination of education and experience preferred. Experience in a medical office or insurance industry preferred.

Certificates, Licenses, Registrations No specific requirements.

ESSENTIAL COMPETENCIESQUALIFICATIONS

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements’ directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements.
• Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must demonstrate exceptional communication skills.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

LANGUAGE/COMMUNICATION SKILLS

• Ability to read, analyze and interpret common correspondence, medical records, and legal contracts and documents.
• Ability to write clearly and informatively to all required audiences and edit own work for appropriate spelling and grammar.
• Ability to respond appropriately and professionally to all inquiries or complaints from customers, physicians, regulatory agencies, and/or members of the business community.
• Ability to effectively present information one-on-one or in small groups.

PHYSICAL DEMANDS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to work at a desk or similar office-type furnishings up to 8 hours a day or longer as required by business needs.
• Ability to operate a computer up to 4 hours at a time.
• Ability to travel to different floors of the office or other locations.
• Ability to move throughout the office.
• Occasionally lifting and/or carrying up to 10 lbs.
• Occasionally pushing/pulling up to 25 lbs.
• Occasionally subject to bending, squatting or twisting.

WORK ENVIRONMENT

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Extended hours are occasionally required beyond the regular eight (8) hour work day.
• The noise level in the work environment is usually moderate.