Client Coordinator (32796)

ExamWorks, Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

ExamWorks, LLC seeks a detail-oriented administrative associate to support client inquiries, data entry, and document management in a fast-paced setting. You will manage case files, verify client data, and coordinate with QA to ensure timely results.

The role requires accuracy, confidentiality, and the ability to work both independently and as part of a team. You will perform clerical tasks, maintain records, and help resolve customer issues while adhering to HIPAA regulations and company

Qualifications

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

Responsibilities

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Enter client or claimant information into appropriate systems and retrieve information as needed.
• Maintain daily contact with QA department regarding workflow and report status.
• Contact providers for assignment and update the database.
• File and archive open and closed cases.
• Verify client information is current and document guidelines in the system.
• Work independently and with team members to ensure timely resolution of questions and case status.
• Direct calls to other departments as needed.
• Perform clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issues.

Skills

Microsoft Word

Microsoft Outlook

Microsoft Excel

Internet

HIPAA compliance

Typing 40 WPM

Fax

Copier

Scanner

Telephone

Education

High school diploma or equivalent

Minimum 1 year clerical experience

Experience in medical office or insurance industry preferred

Tools

Fax

Copier

Scanner

Telephone

Job description

ESSENTIAL JOB FUNCTIONS

• Handle and respond promptly to inquiries from clients and/or anyone acting on behalf of the client regarding questions, report status, concerns, or general requests for information.
• Utilize appropriate systems and databases to enter client or claimant information and or retrieve information.
• Maintain daily contact with the QA department regarding workflow and pending report status.
• Contact providers for assignment and update database.
• File and archive open and closed cases.
• Verify all client information is current in the database and all client specific guidelines and or rules or information is documented in the system.
• Work independently and in partnership with other team members to ensure that questions are addressed, documented and cases are returned in a timely fashion.
• Direct calls to other departments as needed.
• Perform various clerical duties such as typing, filing, emailing, and proofreading.
• Assist in resolution of customer complaints and quality assurance issue.
• Notify management of any report issues or concerns.
• Ensure all practices are carried out in accordance with state and federal safety and legal regulations.
• Perform other duties as assigned.

Education and/or Experience

• High school diploma or equivalent required.
• Minimum one year clerical experience; or equivalent combination of education and experience preferred.
• Experience in a medical office or insurance industry preferred.

QUALIFICATIONS

• Must possess complete knowledge of general computer, fax, copier, scanner, and telephone.
• Must be knowledgeable of multiple software programs, including but not limited to Microsoft Word, Outlook, Excel, and the Internet.
• Must have ability to be trained on and adhere to HIPAA regulations and compliance standards.
• Must be a qualified typist with a minimum of 40 W.P.M.
• Ability to follow instructions and respond to managements' directions accurately.
• Must demonstrate accuracy, thoroughness, and responsibility for quality of work, and ability to take initiative to identify improvements. Looks for ways to improve and promote quality and monitors own work to ensure quality is met.
• Must be able to work independently, prioritize work activities and use time efficiently.
• Must be able to maintain confidentiality.
• Must be able to demonstrate and promote a positive team -oriented environment.
• Must be able to stay focused and concentrate under normal or heavy distractions.
• Must be able to work well under pressure and or stressful conditions.
• Must possess the ability to manage change, delays, or unexpected events appropriately.
• Ability to follow all company policies and procedures in effect at time of hire and as they may change or be added from time to time.

About Us:

ExamWorks, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

Equal Opportunity Employer - Minorities/Females/Disabled/Veterans

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