Client Coordinator

Axiz Group; Lincolnwood (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

Axiz Group in Lincolnwood, IL is seeking a Client Coordinator to support client relationships and ensure smooth execution of promotional programs. You will manage day-to-day client communications, coordinate project details, track orders, and ensure timely delivery of products and services.

You will collaborate with sales, design, sourcing, and fulfillment to align client expectations with operations, maintain accurate client records, and contribute to process improvements that raise service

Qualifications

• Strong customer service and customer experience skills.
• Excellent communication skills to interact clearly and professionally with clients and internal teams.
• Solid organization skills to manage multiple projects, deadlines, and client requests.
• Focus on customer satisfaction, following through on commitments and addressing concerns promptly.
• Relevant experience in client coordination, account support, or administrative roles within marketing, promotions, or related industries is beneficial.
• Proficiency with office productivity tools and strong attention to detail are preferred.
• Ability to work on-site in Lincolnwood, IL, collaborate within a team environment, and adapt to changing client needs is required.

Responsibilities

• Maintain accurate client records and prepare status reports.
• Resolve issues and proactively follow up to support a positive client experience.
• Assist with quotes, proposals, and presentations.
• Coordinate project details, track orders, and ensure timely delivery.
• Collaborate with sales, design, sourcing, and fulfillment to align client expectations with operations.
• Contribute to process improvements that enhance service quality and efficiency.

Skills

Customer service

Communication

Organization

Customer satisfaction

CRM familiarity

Attention to detail

Tools

CRM systems

Microsoft Excel

Office suite

Job description

Company Description

Axiz Group is a full-service promotional marketing company, founded in 1995, and recognized as one of the nation’s leading suppliers to promotional merchandise agencies worldwide. The organization partners with businesses of all sizes, providing end-to-end support from concept to delivery for merchandise and promotional programs. With expertise in areas such as design, premiums and incentives, global sourcing, distribution, and warehousing, Axiz Group focuses on cost-effective solutions that align with clients’ marketing goals. The company is strongly committed to long-term relationships, emphasizing collaboration, integrity, and accessibility across every aspect of its business. Creativity is central to Axiz Group’s approach, driving innovation in sales, marketing, merchandising, operations, and customer service.

Role Description

The Client Coordinator is a full-time, on-site role based in Lincolnwood, IL, responsible for supporting client relationships and ensuring smooth execution of promotional and merchandising programs. This role includes managing day-to-day communication with clients, coordinating project details, tracking orders, and ensuring timely delivery of products and services. The Client Coordinator will collaborate with internal teams such as sales, design, sourcing, and fulfillment to align client expectations with operational capabilities. Typical tasks include maintaining accurate client records, preparing status reports, resolving issues, and proactively following up to support a positive client experience. The role also involves assisting with quotes, proposals, and presentations, while contributing to process improvements that enhance service quality and efficiency.

Qualifications

• Candidates should possess strong Customer Service and Customer Experience skills to support positive, long-term client relationships.
• Candidates should possess excellent Communication skills to interact clearly and professionally with clients and internal teams.
• Candidates should possess solid Organization Skills to manage multiple projects, deadlines, and client requests simultaneously.
• Candidates should possess a focus on Customer Satisfaction, consistently following through on commitments and addressing concerns promptly.
• Relevant experience in client coordination, account support, or administrative roles within marketing, promotions, or related industries is beneficial.
• Proficiency with office productivity tools ("e.g., email, spreadsheets, CRM systems") and strong attention to detail are preferred.
• Ability to work on-site in Lincolnwood, IL , collaborate within a team environment, and adapt to changing client needs is required.