Accounts Coordinator — Client & Merch Services

Goodmerch Supply by CDH; Honolulu (HI); On-site; USD 42,000 - 56,000; Full time

Job summary

The Accounts Coordinator at Goodmerch Supply by CDH supports the Sales team by assisting with client communication, merchandise projects, and creative concept development. This in-house role blends sales support, project coordination, and creative thinking to translate client goals into thoughtful merchandise ideas.

Designed as a growth position, it offers a clear path to becoming a Sales Representative for candidates who are organized, proactive, and eager to learn within a fast-paced

Qualifications

• Strong communication and interpersonal skills.
• Highly organized with strong attention to detail.
• Ability to juggle multiple projects in a fast-paced environment.
• Interest in sales, account management, or merchandising.
• Comfortable working with clients and internal teams.
• Proactive, coachable, and eager to learn.
• Prior experience in sales support, customer service, or project coordination is a plus.

Responsibilities

• Assist Sales Reps with client communications, follow-ups, and meeting preparation.
• Participate in client meetings alongside senior team members to learn sales and account management best practices.
• Help gather client requirements including branding, timelines, and budget details.
• Maintain professional, timely communication with clients under guidance.
• Support the management of merchandise projects from kickoff through delivery.
• Track project timelines, approvals, and next steps to ensure deadlines are met.
• Coordinate internally with design, production, and operations teams.
• Communicate updates and changes clearly to internal stakeholders.
• Assist in researching and recommending merchandise options based on client needs.
• Help prepare visually compelling presentations, product decks, and mockups that communicate creative concepts clearly.
• Learn product offerings, decoration methods, and pricing structures.
• Track project progress and flag potential issues early.
• Follow up on approvals, artwork submissions, and outstanding client information.
• Help maintain organized records of client projects and communications.
• Support post-delivery follow-ups and client satisfaction check-ins.
• This role is designed to develop into a Sales Representative position.

Skills

Strong communication

Interpersonal skills

Highly organized

Attention to detail

Multitasking

Sales support experience

Project coordination

Job description

The Accounts Coordinator supports the Sales team by assisting with client communication, merchandise projects, and creative concept development. This in-house role blends sales support, project coordination, and creative thinking—helping translate client goals into thoughtful merchandise ideas. It is designed as a growth position for someone who is both organized and creatively driven, with a clear path to becoming a Sales Representative.

Key Responsibilities

Client Support & Communication

• Assist Sales Reps with client communications, follow-ups, and meeting preparation
• Participate in client meetings alongside senior team members to learn sales and account management best practices
• Help gather client requirements including branding, timelines, and budget details
• Maintain professional, timely communication with clients under guidance

Project Coordination

• Support the management of merchandise projects from kickoff through delivery
• Track project timelines, approvals, and next steps to ensure deadlines are met
• Coordinate internally with design, production, and operations teams
• Communicate updates and changes clearly to internal stakeholders
• Assist in researching and recommending merchandise options based on client needs
• Help prepare visually compelling presentations, product decks, and mockups that communicate creative concepts clearly
• Learn product offerings, decoration methods, and pricing structures

Creative Concepting & Merch Curation

• Assist in brainstorming merchandise concepts that align with a client’s brand, audience, and use case
• Help curate product assortments for pitches, proposals, and presentations
• Support the development of creative directions for drops, campaigns, and events
• Collaborate with design and production teams to ensure creative ideas are feasible and on-brand
• Stay informed on trends in merchandise, materials, decoration techniques, and packaging

Account & Administrative Support

• Track project progress and flag potential issues early
• Follow up on approvals, artwork submissions, and outstanding client information
• Help maintain organized records of client projects and communications
• Support post-delivery follow-ups and client satisfaction check-ins

Growth Path

This role is designed to develop into a Sales Representative position. Account Coordinators who demonstrate strong communication, organization, client readiness, and product knowledge will be considered for promotion into full account ownership.

Requirements

Skills & Qualifications

• Strong communication and interpersonal skills
• Highly organized with strong attention to detail
• Ability to juggle multiple projects in a fast-paced environment
• Interest in sales, account management, or merchandising
• Comfortable working with clients and internal teams
• Proactive, coachable, and eager to learn
• Prior experience in sales support, customer service, or project coordination is a plus