Client Services Coordinator

Burjline Builders; Pennsylvania; On-site; USD 42,000 - 60,000; Full time

Job summary

Burjline Builders is seeking an experienced Client Services Coordinator to oversee day-to-day relations with our clients. You will collect information to tailor services and ensure client satisfaction.

You will provide in-person, email, and phone support, schedule meetings, coordinate materials, maintain client records, and liaise with internal teams to resolve requests and escalations while building strong relationships with our clients.

Qualifications

• Proficient with Microsoft Office and Trello.
• Previous administrative or client services experience preferred.
• Excellent verbal and written communication.

Responsibilities

• Provide assistance to clients in person, on email, or telephonically.
• Schedule meetings or telephone conferences between clients and management.
• Book meeting rooms or venues.
• Coordinate the production of client-facing marketing materials.
• Compile and maintain records on client accounts.
• Screen feedback and requests from clients and liaise with relevant departments within the organization to provide solutions.
• Escalate complaints to relevant departments.
• Liaise with in-house teams to adjust service offerings and assess related costs.
• Build and maintain close relationships with clients.

Skills

Communication skills

Detail-oriented

Professional demeanor

Administrative experience

Tools

Microsoft Office

Trello

Job description

We are seeking an experienced and resourceful client services coordinator to oversee the day-to-day relations with our clients. The client services coordinator will be responsible for collecting information on how to best serve clients.

Client Services Coordinator Responsibilities

• Provide assistance to clients in person, on email, or telephonically.
• Schedule meetings or telephone conferences between clients and management.
• Book meeting rooms or venues.
• Coordinate the production of client-facing marketing materials.
• Compile and maintain records on client accounts.
• Screen feedback and requests form clients and liaise with relevant departments within the organization to provide solutions.
• Escalate complaints to relevant departments.
• Liaise with in-house teams to adjust service offerings and assess related costs.
• Build and maintain close relationships with clients.

Client Services Coordinator Requirements

• Be proficient with Microsoft Office, and project management software, e.g. Trello.
• Prior administrative or client services experience within a corporate organization may be strongly desired.
• A professional and friendly demeanor.
• Have a keen eye for detail.
• Excellent verbal and written communication skills.