Client Coordinator

Riverside-Casino-; Iowa; On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid Time Off

Flexible schedule

Job summary

Riverside Casino & Golf Resort in Iowa is seeking a Client Coordinator for our Salon and Spa to greet guests, schedule services and support sales. You will manage appointments, educate guests on offerings, balance the register, and assist with inventory while delivering exceptional service.

The role involves coordinating bookings, closing sales, and supporting training sessions, with a full-time or part-time schedule including weekends and holidays. Competitive hourly pay with PTO upon hire.

Qualifications

• High school diploma preferred.

Responsibilities

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services.
• Cross-sell services.
• Regularly attend, participate in and support training and staff meetings “Huddles”.
• Responsible for inventory control.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Responsible for balancing and checking register drawer. Other duties as assigned.

Education

High school diploma

Job description

To maximize service sales within a Salon and Spa while exceeding guest expectation. The Client Coordinator is the first and last point of contact with our guests, from scheduling services, product sales, conflict resolution, escorting facility tours, maintaining client database, to final billing and checkout.

Essential Functions

• Provide exceptional guest service to all customers.
• Greet guest and escort to waiting area.
• Schedule guest salon and spa services while implementing proper procedures.
• Educate guests on services and products to increase sales.
• Coordinate services and maximize bookings for each service technician.
• Close sales and encourage guests to pre-book services.
• Cross-sell services.
• Regularly attend, participate in and support training and staff meetings “Huddles”.
• Responsible for inventory control.
• Perform appointment confirmations 24 hours prior to appointment schedule when needed.
• Resolve guest challenges.
• Responsible for balancing and checking register drawer. Other duties as assigned.

Required

• Preferred: High school diploma

Schedule

Full time or Part time to include: Days, Weekends & Holidays

$15.00/hour (including premium pay) with 20 hours of Paid Time Off upon hire

Riverside Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.