Salon Coordinator

Salon De Cinzia; Newton (MA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A local salon is seeking a Salon Coordinator to assist with day-to-day operations. Responsibilities include guest scheduling, supporting styling staff, and maintaining salon cleanliness. The ideal candidate will have strong organizational skills, exceptional customer service abilities, and the capacity to work in a fast-paced environment. Flexible scheduling, including nights and weekends, is required. Competitive benefits are offered.

Qualifications

• Strong organizational and detail-oriented skills.
• Excellent people and customer service skills.
• Honed computer knowledge and skills.
• Ability to work in a demanding, fast-paced environment.

Responsibilities

• Assist in running daily salon operations.
• Manage appointment scheduling and customer check-in/out.
• Maintain salon appearance and cleanliness.
• Support promotional programs and sales.

Skills

Organizational skills

Customer service skills

Phone etiquette

Ability to multi-task

Strong work ethic

Job description

Salon Coordinator

Benefits

• 401(k)
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Job Description

POSITION SUMMARY

The Salon Coordinator assists management in running the day-to-day business of the salon, specifically, but not limited to, guest scheduling of appointments, guests checking in/out for services and/or retail sales. The Salon Coordinator acts as a liaison between the guest and the hair stylist, contributing to and promoting overall salon safety, quality guest services while working in a harmonious and tidy work environment with a wide variety of personality types. The Salon Coordinator performs the daily salon operations in accordance with the policies and procedures set forth by salon management and ownership.

DUTIES & RESPONSIBILITIES

• Adhere to and assist in the implementation of salon's front desk duties as per company policy and procedures.
• Assist the manager in daily operations while possessing the ability to effectively run the daily operations in the absence of management.
• Provide a high standard of customer service to both internal and external clients (employees and guests) with an utmost, above and beyond cordial approach.
• Manage multiple telephone calls, schedule accurate appointments, and cash out clients throughout your shift.
• Exceptional understanding of all retail products and salon services offered to better assist guest inquiries and help increase retail dollar sales per ticket.
• Assist in salon's inventory procedures as directed by management.
• Maintain salon appearance and image including cleaning salon retail, front desk, and other highly visible salon areas.
• Ability to resolve conflict professionally and diplomatically.
• Accept responsibility for receipts during shift by following established cash management procedures.
• Support and promote salon promotional programs & sales.
• Interact with and maintain a harmonious, positive, and professional attitude with guests and staff at all times, refraining from personal socializing.
• Any other duties deemed necessary by salon manager and owner.

SPECIFIC JOB REQUIREMENTS

• Strong organizational and detail-oriented skills.
• Excellent people and customer service skills, promoting employee and guest safety.
• Exceptional phone etiquette.
• Project a professional and fashion-forward image in accordance with company dress code.
• Strong knowledge of all servicing/retail products and promotional programs salon offers.
• Honed computer knowledge and skills.
• Ability to multi-task and work in a demanding, fast-paced environment.
• Possess a strong work ethic.
• Ability to be a "team player" and project positive energy with a "yes, can do" approach.
• Ability to work the required, agreed-upon schedule which may include days/nights/weekends/holidays, and special events.
• Take direction well with an eagerness to learn and excel in position.
• Must be able to stand for long periods of time.
• May have to work on the computer for lengthy periods of time.

Disclaimer: The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned, but rather to give the employee a general sense of the responsibilities and expectations of his/her position. As the nature of the business demands change, so too may the essential functions of this position.