Salon Coordinator - Full Time

Belk; Pensacola (FL); On-site; USD 16,531,000 - 22,042,000; Full time

Job summary

Belk is seeking a Salon Retail Coordinator to oversee front desk operations and ensure smooth client flow in the salon. The role reports to the Salon Manager and requires maintaining professionalism and compliance with state regulations.

Responsibilities include promoting retail products, cross-selling services, handling customer inquiries, and coordinating appointments. A GED/HS diploma and basic computer/POS skills are required, with experience in customer service or cosmetics preferred.

Qualifications

• GED or High School diploma required.
• Proficient with business software and computer systems.
• Experience in customer service or cosmetics industry preferred.

Responsibilities

• Greet and assist clients at the front desk, manage retail product recommendations and upselling.
• Cross-sell services and promote salon promotions to boost sales.
• Handle customer inquiries and resolve complaints professionally.
• Maintain professional appearance and uphold salon dress code.
• Coordinate scheduling, cancellations, and re-bookings; process POS transactions.

Skills

Customer service

Retail sales

Communication

Problem solving

Education

GED/HS Diploma

Tools

POS system

Computer proficiency

Job description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Position Description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales And Service Responsibilities

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception Responsibilities

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
• Handling POS transactions timely and efficiently.
• Emphasizing pre-bookings during client check-out.

Salon And Personal Presentation Responsibilities

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code

Education And Experience

• GED or High School diploma
• Proficient in computer based business-related computer softward.
• Ability to handle money, count and make change
• Customer Service or Cosmetic industry preferred.

Physical

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.