Salon Coordinator - Full Time

Belk; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Belk in Durham, NC is seeking a Salon Retail Coordinator to manage front desk operations and deliver exceptional guest service in a salon setting. You will promote products, upsell services, and handle scheduling, payments, and client communications with a focus on a positive guest experience.

The role emphasizes professional presentation, efficient multitasking, and adherence to salon standards while supporting Salon Manager and driving sales at the front desk.

Qualifications

• GED or High School diploma is required.
• Proficient in computer-based business software.
• Ability to handle money, count and make change.
• Customer service or cosmetic industry experience preferred.

Responsibilities

• Suggest retail products to clients and upsell promotions and services.
• Cross-sell salon services to other areas.
• Respond professionally to customer issues and address complaints.
• Exhibit good communication in difficult service situations.
• Overcome booking mistakes and corrective work.
• Ensure refunds and re-dos are handled professionally.
• Ongoing product and service education for staff.
• Promote business outside of the salon.
• Adjust schedule to meet client needs.
• Acknowledge clients within sixty seconds of entry.
• Answer phone within three rings with greeting.
• Manage scheduling, cancellations, and re-scheduling.
• Handle POS transactions promptly.
• Encourage pre-bookings at checkout.
• Maintain clean and organized reception area.
• Ensure compliance with State Board Regulations.
• Maintain professional appearance and dress code.

Skills

Customer service

Communication skills

Multitasking

Education

GED or High School diploma

Tools

POS system

Computer-based software

Job description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Great customer service is an art and we are seeking artists. The goal at our salon is to make each of our guests feel as though they are the most important person we will see all day. If you have the ability to smile, to make great small talk and have an awareness to people's needs while multi-tasking, then you may be the perfect fit.

Position Description

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk. This position reports to the Salon Manager. This position is nonexempt.

Client Sales And Service Responsibilities

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Ability to cross-sell services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Exhibiting good communication skills when dealing with a difficult or corrective service situation.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-do’s are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception Responsibilities

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handles scheduling, canceling, and re-scheduling of client appointments.
• Handling POS transactions timely and efficiently.
• Emphasizing pre-bookings during client check-out.

Salon And Personal Presentation Responsibilities

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communication with Salon Management regarding issues and needs.
• Meeting salon guidelines for attendance and tardiness.
• Maintaining an updated professional appearance and meets the salon dress code

Education And Experience

• GED or High School diploma
• Proficient in computer based business-related computer softward.
• Ability to handle money, count and make change
• Customer Service or Cosmetic industry preferred.

Physical

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.