Client Coordinator

Assisting Hands Home Care - Franklin; Franklin (TN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Weekly pay with a daily pay option

Paid time off

Supplemental insurance options

Hands-on training and professional dev

Leadership growth opportunities

Supportive local management

Franklin office with caregiver lounge,

snacks and beverages

Job summary

Assisting Hands Home Care - Franklin is seeking a dependable Client Services Coordinator (CNA) to join our office leadership team in Franklin. This role blends client coordination, caregiver supervision, scheduling support, training, and daily office operations.

Ideal candidates are CNAs who enjoy working with people, are comfortable with technology, and are eager to grow into leadership positions. Training is provided for the right candidate with drive and professionalism.

Qualifications

• Current CNA certification required.
• Previous hands-on caregiving experience.
• Strong phone etiquette and customer service skills.
• Comfortable using computers, email, and office software.
• Strong organizational skills and the ability to manage multiple priorities.
• Confidence communicating with clients, families, and caregivers.
• Ability to provide direction, training, and constructive feedback to caregivers.
• Willingness to learn new software and processes.
• Valid driver’s license and reliable transportation for client visits.

Responsibilities

• Answer incoming calls from clients, families, caregivers, and prospective clients with professionalism and warmth.
• Coordinate new client intakes, gather information, answer questions, and assist with assessments and starting care.
• Conduct caregiver supervisory visits in clients’ homes to ensure quality care and address concerns.
• Lead caregiver meet-and-greets, introducing caregivers to clients and helping ensure successful care starts.
• Assist with caregiver training, providing hands-on instruction, coaching, and support.
• Develop and update client care plans based on individual client needs.
• Support caregiver scheduling, including managing callouts, filling open shifts, and communicating schedule changes.
• Use office and scheduling software to manage client records, document visits, maintain schedules, and complete administrative tasks.
• Communicate with clients and families to address concerns and maintain strong relationships.
• Assist with long-term care insurance documentation and other office responsibilities.
• Provide hands-on client care for call-outs, training, and fills.

Skills

Phone etiquette

Customer service

Organizational skills

Communication

Problem-solving

Leadership potential

Technology comfort

Driving/transportation

Education

CNA certification

Tools

Scheduling software

Office software

Computers & email

Job description

Client Services Coordinator | Office Leadership Role

Are you an experienced CNA ready to take the next step in your career?

Assisting Hands Home Care of Franklin is looking for a dependable, organized, and personable Client Services Coordinator to join our growing team!

This is an office-based leadership role in our Franklin location that combines client coordination, caregiver supervision, training, scheduling support, and daily office operations.

Our ideal candidate is a Certified Nursing Assistant (CNA) who enjoys working with people, is comfortable using technology, and is ready to grow into a leadership position. Previous scheduling or office experience is a plus, but not required. We're happy to train the right CNA who is motivated, professional, and eager to learn.

What You'll Do

• Answer incoming calls from clients, families, caregivers, and prospective clients with professionalism and warmth.
• Coordinate new client intakes, gather information, answer questions, and assist with assessments and starting care.
• Conduct caregiver supervisory visits in clients’ homes to ensure quality care and address concerns.
• Lead caregiver meet-and-greets, introducing caregivers to clients and helping ensure successful care starts.
• Assist with caregiver training, providing hands-on instruction, coaching, and support.
• Develop and update client care plans based on individual client needs.
• Support caregiver scheduling, including managing callouts, filling open shifts, and communicating schedule changes.
• Use office and scheduling software to manage client records, document visits, maintain schedules, and complete administrative tasks.
• Communicate with clients and families to address concerns and maintain strong relationships.
• Assist with long-term care insurance documentation and other office responsibilities.
• Provide hands-on client care for call-outs, training, and fills.

What We're Looking For

• Current Certified Nursing Assistant (CNA) certification required.
• Previous hands-on caregiving experience.
• Strong phone etiquette and customer service skills.
• Comfortable using computers, email, and office software.
• Strong organizational skills and the ability to manage multiple priorities.
• Confidence communicating with clients, families, and caregivers.
• Ability to provide direction, training, and constructive feedback to caregivers.
• Willingness and ability to learn new software, processes, and responsibilities.
• A proactive problem-solver who can think on their feet.
• Dependable, professional, and comfortable taking initiative.
• Valid driver’s license and reliable transportation for client visits.

Previous home care scheduling, office administration, or supervisory experience is a plus, but not required.

What We Offer

• $20 per hour
• Weekly pay with a daily pay option
• Paid time off
• Supplemental insurance options
• Hands-on training and professional development
• Opportunities for leadership growth and advancement
• Supportive, locally based management
• Welcoming Franklin office with a caregiver lounge, complimentary snacks, and beverages