Client Care Coordinator

Comfort Keepers group; Greenfield (IN); Presencial; USD 28 000 - 32 000; Tempo integral

Resumo da oferta

Comfort Keepers in Greenfield, Indiana is seeking a Client Care Coordinator to support clients, caregivers, and daily operations. This office-based role involves coordinating caregiver schedules, guiding client intake, and maintaining accurate records while growing with a new local office.

You'll work closely with the owner, help shape a welcoming home care team, and have opportunities for advancement as the business expands.

Qualificações

• Experience in home care, senior care, or care coordination.
• Strong organizational skills and ability to manage changing priorities.
• Clear, professional communication with clients and families.
• Comfort using computers, email, and scheduling software.
• Dependable, flexible attitude and willingness to help where needed.
• Valid driver’s license and reliable transportation for local visits.
• Ability to meet background screening requirements.

Responsabilidades

• Coordinate caregiver schedules to ensure consistent, reliable care.
• Respond to inquiries from prospective clients and guide intake process.
• Conduct in-home care consultations and develop service plans.
• Maintain communication with clients and families, address concerns.
• Match clients with suitable caregivers based on needs and preferences.
• Assist with recruiting, onboarding, and training of caregivers.
• Support caregivers to promote quality care and positive work environment.
• Maintain accurate client and employee records and ensure policy compliance.
• Assist with daily office tasks and documentation.
• Occasionally provide direct client care to cover emergencies.

Conhecimentos

Compassionate care

Organizational skills

Communication

Tech savvy

Flexibility

Driver's license

Background checks

Ferramentas

Scheduling software

Descrição da oferta de emprego

Client Care Coordinator

Comfort Keepers — Greenfield, Indiana

Job Type: Full-time
Pay:$20–$23 per hour, depending on experience
Schedule: Monday–Friday, 8 AM–4 PM
Work Setting: Office based with local client visits

About the Opportunity

Comfort Keepers is opening a new office in Greenfield, and we’re looking for a compassionate, organized, and dependable Client Care Coordinator to help support our clients, caregivers, and daily operations. Our purpose is to elevate the human spirit by helping seniors maintain their independence, build meaningful connections, and experience joy in everyday life.

As our first office team member, you’ll work closely with the owner and play an important role in shaping a welcoming, responsive home care team. This hands‑on position combines client care coordination, scheduling, caregiver support, and office administration, with room to grow as the business expands.

What You’ll Do

• Coordinate caregiver schedules to ensure clients receive consistent, reliable care.

• Respond to inquiries from prospective clients and families, explain our services, and guide them through the intake process.

• Conduct in‑home care consultations and help develop and update individualized service plans.

• Maintain communication with clients and families, follow up on care needs, and address concerns.

• Help match clients with caregivers who support their needs, interests, and preferences.

• Assist with caregiver recruiting, interviewing, onboarding, orientation, and training.

• Support and coach caregivers to promote quality care, meaningful engagement, and a positive work environment.

• Maintain accurate client and employee records and support compliance with company policies and applicable requirements.

• Assist with phone calls, documentation, and other daily office responsibilities.

• Occasionally provide direct client care to cover an emergency caregiver absence.

• Assist with additional responsibilities as needed to support clients, caregivers, and office operations.

What We’re Looking For

• Experience in home care, senior care, care coordination, scheduling, or a related field.

• A compassionate approach to working with older adults, caregivers, and families.

• Strong organizational skills and the ability to manage changing priorities.

• Clear communication skills and a professional, friendly phone manner.

• Comfort using computers, email, and scheduling software.

• A dependable, flexible attitude and willingness to help wherever needed.

• A valid driver’s license and reliable transportation for local client visits.

• Ability to meet applicable background screening requirements.

Previous experience with caregiver scheduling, client assessments, or caregiver training is especially helpful.

Why Join Us?

• Make a meaningful difference by helping seniors feel supported, connected, and valued.

• Work directly with a local owner who values communication, teamwork, and quality care.

• Help shape a new office from the beginning.

• Opportunity to grow into a General Manager role as the business expands, based on performance and business needs.