Client Care Coordinator

Assisting Hands Home Care; Lexington (MA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Health and dental insurance

Paid vacation and sick time

Employer-sponsored retirement savings

Opportunities for professional develop

Weekly pay

Job summary

Assisting Hands – Boston Northwest in Lexington, MA is seeking a detail-oriented Client Care Coordinator to manage client and caregiver schedules and ensure high-quality in-home care. You will handle a high volume of calls, coordinate staffing, and collaborate with the office team across HR, recruiting, and marketing, while maintaining compassionate communication with clients and families.

This full-time role offers 40 hours weekly, in-person work, with occasional weekend coverage and evening

Qualifications

• At least 1 years of office or administrative experience preferred.
• Medical office experience is required; medical scheduling experience is preferred.
• Strong organizational skills and exceptional attention to detail.
• Excellent verbal and written communication skills.
• Comfortable making and receiving frequent phone calls and communicating with people from diverse backgrounds.
• Ability to manage competing priorities, adapt to changing schedules, and work effectively in a fast-paced environment.
• Demonstrated initiative, sound judgment, problem-solving skills, and a willingness to learn.
• A positive, professional, dependable, and compassionate approach to work.
• Ability to work independently while contributing to a collaborative team environment.
• Bachelor's degree preferred.

Responsibilities

• Develop, maintain, and update client and caregiver schedules to support consistent, reliable care.
• Serve as a welcoming first point of contact for incoming calls and inquiries, providing professional, compassionate, and timely assistance.
• Respond to scheduling changes, identify coverage needs, and help resolve issues efficiently while maintaining a high standard of service.
• Build positive relationships with caregivers, provide ongoing support, and help create a positive employee experience.
• Assist with recordkeeping, documentation, compliance, and general office operations.
• Work closely with the office team, including scheduling, human resources, talent acquisition, and marketing, to support agency goals.
• Participate in evening on-call coverage as needed and provide weekend availability based on operational needs.

Skills

Organizational skills

Communication skills

Problem solving

Multitasking

Phone etiquette

Independent work

Education

Bachelor's degree preferred

Job description

Assisting Hands Home Care – Boston Northwest
Location: Lexington, MA | In-Person
Job Type: Full-Time | 40 Hours per Week
Compensation: $26.00–$30.00 per hour

About Assisting Hands – Boston Northwest

At Assisting Hands Home Care – Boston Northwest, we are passionate about helping seniors maintain their independence and quality of life in the comfort of their own homes. Our team is committed to providing exceptional care while creating a supportive, rewarding environment for our employees.

For four consecutive years, we have been recognized by Home Care Pulse as both an Employer of Choice and a Provider of Choice in the Boston area. We take pride in our close-knit, collaborative office team, where employees have opportunities to learn, contribute, and grow professionally.

Position Overview

We are seeking a highly organized, detail-oriented, and proactive Client Care Coordinator to join our growing team in Lexington, Massachusetts.

This position plays an essential role in coordinating client care and caregiver schedules, maintaining clear communication, and helping ensure consistent, high-quality service for our clients. The ideal candidate is comfortable managing multiple priorities, handling a high volume of phone calls, solving problems independently, and communicating professionally with clients, caregivers, families, and colleagues.

In addition to client care coordination, this role provides administrative support across several areas of the business, including recruitment, onboarding, human resources, compliance, and marketing initiatives. This is an excellent opportunity for someone looking to build a career in healthcare administration and home care operations.

Key Responsibilities

• Client and Caregiver Coordination: Develop, maintain, and update client and caregiver schedules to support consistent, reliable care.

• Communication and Customer Service: Serve as a welcoming first point of contact for incoming calls and inquiries, providing professional, compassionate, and timely assistance.

• Problem-Solving: Respond to scheduling changes, identify coverage needs, and help resolve issues efficiently while maintaining a high standard of service.

• Caregiver Support: Build positive relationships with caregivers, provide ongoing support, and help create a positive employee experience.

• Administrative Support: Assist with recordkeeping, documentation, compliance, and general office operations.

• Cross-Functional Collaboration: Work closely with the office team, including scheduling, human resources, talent acquisition, and marketing, to support agency goals.

• Additional Responsibilities: Participate in evening on-call coverage as needed and provide weekend availability based on operational needs.

Qualifications

• At least 1 years of office or administrative experience preferred.

• Medical office experience is required; medical scheduling experience is preferred.

• Strong organizational skills and exceptional attention to detail.

• Excellent verbal and written communication skills.

• Comfortable making and receiving frequent phone calls and communicating with people from diverse backgrounds.

• Ability to manage competing priorities, adapt to changing schedules, and work effectively in a fast-paced environment.

• Demonstrated initiative, sound judgment, problem-solving skills, and a willingness to learn.

• A positive, professional, dependable, and compassionate approach to work.

• Ability to work independently while contributing to a collaborative team environment.

• Bachelor's degree preferred.

Compensation and Benefits

We offer competitive compensation and benefits, including:

• Hourly pay of $26.00–$30.00, based on experience and qualifications.

• Weekly pay.

• Health and dental insurance.

• Paid vacation and sick time.

• Employer-sponsored retirement savings plan.

• Opportunities for professional development and career advancement.

Schedule and Work Environment

• Full-time position, approximately 40 hours per week.

• Primarily Monday through Friday, with potential weekend scheduling.

• Flexibility to assist with evening on-call coverage as needed.

• In-person position based in Lexington, Massachusetts.

Why Join Assisting Hands?

At Assisting Hands – Boston Northwest, you will be part of a close-knit team where your contributions make a meaningful difference. You will help seniors remain independent, support the caregivers who make that care possible, and contribute to the growth of a respected home care organization.

We value hard work, accountability, compassion, and new ideas. For the right candidate, this position offers the opportunity to expand your skills, gain valuable healthcare operations experience, and grow into future leadership or specialized roles within our agency.