Client Contract & Operations Manager

SBT Global, Inc.; Plano (TX); On-site; USD 50,000 - 75,000; Full time

Job summary

SBT Global, Inc. is seeking a Contract Administrator to support business operations across procurement, accounting, and legal.

You will create quotations, draft contracts and PUMIs, manage server upgrades and intra-company agreements, and serve as the primary client contact to ensure satisfaction and timely resolutions. You will also prepare client reports, oversee contract initiation, execution, tracking, and renewal, and maintain accurate quotes and billing data on internal platforms.

Qualifications

• Education: Bachelor's degree in Business Administration or 4+ years in related field.
• Proficiency with ICT systems, cloud platforms, and digital collaboration tools.
• Strong cross-cultural communication and client relationship management skills.

Responsibilities

• Provide comprehensive support across business operations by collaborating with procurement, accounting, and legal.
• Create and manage quotations for new and renewal contracts.
• Draft contracts and PUMIs in alignment with legal and corporate compliance standards.
• Prepare PUMIs for server and disk upgrades, decommissions, and intra company contracts.
• Serve as the primary point of contact for client communications and support, ensuring high customer satisfaction and timely issue resolution.
• Prepare and deliver reports tailored to client needs.
• Manage the full contract lifecycle, including initiation, execution, tracking, and renewal.
• Monitor and update quotes and billing information related to SCP resources usage via the Samsung Cloud Platform.
• Register and maintain customer-side contract and quote information on RMS and BQMS.

Skills

ICT systems

cloud platforms

digital collaboration tools

Microsoft Office

Cross-cultural communication

client relationship management

legal documentation

attention to detail

time management

strategic problem-solving

Education

Bachelor’s degree in Business Administration

4+ years in related field

Tools

Microsoft Office Suite

Job description

SBT Global, Inc. is seeking a Contract Administrator to support business operations across procurement, accounting, and legal.

You will create quotations, draft contracts and PUMIs, manage server upgrades and intra-company agreements, and serve as the primary client contact to ensure satisfaction and timely resolutions. You will also prepare client reports, oversee contract initiation, execution, tracking, and renewal, and maintain accurate quotes and billing data on internal platforms.