Client Content Lead - Microlearning Excellence

Rocked; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

RockED seeks a Content Manager to lead client content from discovery through strategy, development, and launch. You will own projects, coordinate cross-functional teams, and ensure timely delivery of engaging microlearning experiences for frontline automotive associates.

Leading content strategy, design, and production, you will refine RockED’s processes and drive measurable performance improvements. Travel up to 25% to support client engagements as needed.

Qualifications

• Bachelor’s degree in Instructional Design, Education, Learning Sciences, or a related field; or an equivalent combination of education and practical experience.
• 5–8+ years of experience in instructional design, digital learning, content development, curriculum development, client content delivery, or a related field.
• Demonstrated experience owning client-facing learning or content projects from discovery through launch.
• Proficiency with Articulate 360, including Rise and/or Storyline, and the ability to independently build, edit, review, and quality-check digital learning experiences.
• Strong knowledge of adult learning principles, learning science, instructional design, microlearning, assessments, and multimedia learning.
• Experience conducting learning-needs analysis and defining measurable learning objectives.
• Excellent writing, editing, facilitation, presentation, and verbal communication skills, including the ability to translate complex concepts into clear, engaging content.
• Strong project ownership skills, including planning, prioritization, dependency management, feedback management, and consistent deadline execution.
• Strong client and stakeholder-management skills, sound judgment, adaptability, and attention to detail.
• Experience collaborating with multidisciplinary teams, subject-matter experts, and external partners in a fast-moving environment.
• Experience with digital learning platforms, LMS or LXP environments, collaborative content systems, and project-management tools.

Responsibilities

• Own the content workstream and day-to-day delivery of assigned projects, including project plans, milestones, dependencies, review cycles, revision rounds, approvals, and delivery dates.
• Coordinate the people, resources, and inputs required across instructional design, writing, subject-matter expertise, talent, video production, editing, graphics, interactive development, platform deployment, and client review.
• Provide contributors with clear briefs, source materials, assets, decisions, feedback, and approvals before work begins.
• Track deliverables, identify blockers early, and drive follow-through across internal teams, external partners, and clients.
• Consolidate client and internal feedback into clear, prioritized, actionable direction.
• Collaborate with creative and production teams to translate learning objectives and scripts into effective video and multimedia experiences.
• Prepare for and support video shoots as needed, including script preparation, content continuity, talent or interview preparation, and learning-quality review.
• Review video and multimedia content for accuracy, pacing, engagement, visual clarity, brand alignment, and instructional effectiveness.
• Partner with Content Operations and Project Management to ensure work is appropriately scoped, resourced, tracked, and delivered efficiently.
• Support final delivery, platform handoff, launch readiness, documentation, and post-launch follow-up.

Skills

Client content ownership

Project management

Communication skills

Instructional design

Content development

LMS/Articulate 360

Stakeholder management

Education

Bachelor’s degree in Instructional Design/Education/Learning Sciences

Tools

Articulate 360 (Rise/Storyline)

Job description

RockED seeks a Content Manager to lead client content from discovery through strategy, development, and launch. You will own projects, coordinate cross-functional teams, and ensure timely delivery of engaging microlearning experiences for frontline automotive associates.

Leading content strategy, design, and production, you will refine RockED’s processes and drive measurable performance improvements. Travel up to 25% to support client engagements as needed.