Client Contact Specialist

The Dorne Region; Illinois; On-site; USD 40,000 - 60,000; Full time

Job summary

The Dorne Region is seeking a Client Contact Specialist for an on-site, full-time role in Chicago. This position centers on making each client conversation count, with training, feedback, and a repeatable workflow to build confidence step by step.

Responsibilities include outreach support, answering client questions, coordinating appointments, and documenting follow-up. The role emphasizes listening, clear next-step communication, and organized commitments.

Qualifications

• This role emphasizes keeping conversations organized and documenting follow-up actions.
• Experience in customer service or other high-contact settings is helpful.
• Training includes guided practice and a repeatable workflow.

Responsibilities

• Support outreach and respond to client questions.
• Coordinate appointments and document important follow-up.
• Keep commitments organized and communicate the next steps clearly.
• Collaborate with teammates to avoid gaps between conversations.

Skills

Customer service

Communication

Organization

Attention to detail

Follow-through

Job description

A client’s first conversation can set the tone for what follows, and this role is built around making that conversation count.

As a Client Contact Specialist, you will support outreach, respond to questions, coordinate appointments, and make the next step visible for each client. The work is active and people-facing, so each day calls for attention to detail, a professional tone, and the ability to follow through after the initial conversation.

You will not be expected to arrive with every answer already memorized. Training includes examples, guided practice, feedback, and a repeatable workflow that helps you build confidence step by step. Candidates who have worked in customer service, hospitality, retail, reception, scheduling, athletics, recruiting, or other high-contact settings may find their experience transfers well.

A typical day can include preparing for appointments, responding to client questions, documenting important follow-up, and coordinating with teammates so nothing gets lost between conversations. The goal is not to rush people through a script. It is to listen carefully, explain the next step clearly, and keep commitments organized.

This is a full-time, on-site opportunity in Chicago for someone who wants more than a static entry-level routine. You can develop communication, organization, relationship-building, and business skills that become more valuable with practice. This role welcomes people who are ready to learn a professional process, stay organized, and improve through repetition and coaching.

Earning potential grows with performance in this independent contractor role, with strong results opening the door to greater client and leadership responsibility.