Customer Success Associate

The Dorne Region; Centennial (CO); On-site; USD 48,000 - 72,000; Full time

Job summary

The Dorne Region in Centennial, CO is seeking a Customer Success Associate for a full-time, on-site role that focuses on guiding conversations, scheduling next steps, keeping records organized, and delivering a responsive client experience.

You will participate in training with guided practice, feedback, and a repeatable workflow to build confidence and professional growth, in a role suited for those with high-contact experience seeking development.

Qualifications

• Experience in customer service, hospitality, retail, reception, scheduling, athletics, recruiting, or other high-contact settings may transfer.

Responsibilities

• Guide conversations, schedule next steps, keep records organized, and support a responsive client experience.
• Training includes examples, guided practice, feedback, and a repeatable workflow that helps you build confidence step by step.

Job description

Make the quality of your follow-up part of a professional role where communication and organization have real value.

As a Customer Success Associate, you will guide conversations, schedule next steps, keep records organized, and support a responsive client experience. The work is active and people-facing, so each day calls for attention to detail, a professional tone, and the ability to follow through after the initial conversation.

You will not be expected to arrive with every answer already memorized. Training includes examples, guided practice, feedback, and a repeatable workflow that helps you build confidence step by step. Candidates who have worked in customer service, hospitality, retail, reception, scheduling, athletics, recruiting, or other high-contact settings may find their experience transfers well.

A typical day can include preparing for appointments, responding to client questions, documenting important follow-up, and coordinating with teammates so nothing gets lost between conversations. The goal is not to rush people through a script. It is to listen carefully, explain the next step clearly, and keep commitments organized.

This is a full-time, on-site opportunity in Centennial for someone who wants more than a static entry-level routine. You can develop communication, organization, relationship-building, and business skills that become more valuable with practice. This role welcomes people who are ready to learn a professional process, stay organized, and improve through repetition and coaching.

Earning potential grows with performance in this independent contractor role, with strong results opening the door to greater client and leadership responsibility.