Client Concierge & Revenue Growth Specialist

DivaDance; Austin (TX); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Hourly pay

Free dance classes

Flexible, fun, and supportive team

Growth opportunities

Job summary

DivaDance in Austin, TX is seeking a Client Concierge to be the face of client experience and drive revenue growth in our studio. You will lead sales operations, book new leads, and ensure every client has an exceptional experience from check-in to post-class follow-up.

You will engage with leads via text, email, and social media, promote memberships, and help meet goals for trials and bookings while maintaining accurate records and collaborating with instructors.

Qualifications

• Strong customer service and sales skills are required.
• Excellent communication and interpersonal abilities.
• Ability to stay organized and hit performance goals.

Responsibilities

• Welcome and check in clients.
• Conduct needs analysis with new clients and introduce membership options.
• Proactively reach out to leads via text, email, and social media.
• Follow up with no-shows, late cancels, and old leads to rebook and reconnect.
• Help book intro classes and support membership sales goals.
• Make end-of-class announcements and promote studio events.
• Capture and share class content for social media.
• Keep accurate sales notes and update lead records in our CRM.

Skills

Customer service

Sales

Communication

Organization

Social media

Job description

DivaDance in Austin, TX is seeking a Client Concierge to be the face of client experience and drive revenue growth in our studio. You will lead sales operations, book new leads, and ensure every client has an exceptional experience from check-in to post-class follow-up.

You will engage with leads via text, email, and social media, promote memberships, and help meet goals for trials and bookings while maintaining accurate records and collaborating with instructors.