Dance Membership Sales & Community Concierge

DivaDance®; San Francisco (CA); On-site; USD 41,328 - 82,656; Part time

Benefits offered by this job

Free dance classes

Job summary

DivaDance in San Francisco seeks a confident Client Concierge to grow membership sales and deliver a warm, engaging client experience at our classes. You will connect with participants, present membership options, onboard new members, and help them maximize their benefits.

The role involves welcoming clients, following up with leads, posting class content to social media, and collaborating with instructors to ensure every visit reflects DivaDance values.

Qualifications

• Preferred experience in customer service or sales.
• Ability to engage with clients and upsell memberships.
• Strong communication and organizational skills.

Responsibilities

• Act as the Client Concierge, the face of client experience and a key driver of revenue growth.
• Lead sales operations, book new leads, and ensure every client has an exceptional experience from the moment they walk in.
• Leverage passion for people, attention to detail, and perseverance to help DivaDance grow.
• Welcome and check in new and returning clients.
• Conduct needs analysis with new clients and introduce membership options.
• Proactively reach out to leads via text, email, and social media.
• Follow up with no-shows, late cancellations, and old leads to rebook and reconnect.
• Help book intro classes and support membership sales goals.
• Make end-of-class announcements and promote studio events.
• Capture and share class content for social media.
• Maintain accurate sales notes and update lead records in the CRM.
• Collaborate with instructors and team to ensure a great client experience.
• Meet or exceed goals for trials sold, bookings, and lead follow-up.
• Be proactive, organized, goal-driven, and represent DivaDance values in every interaction.

Skills

Sales

Customer service

Communication

Social media

Lead follow-up

CRM

Tablet / iPad

Tools

CRM software

Tablet / iPad

Job description

DivaDance in San Francisco seeks a confident Client Concierge to grow membership sales and deliver a warm, engaging client experience at our classes. You will connect with participants, present membership options, onboard new members, and help them maximize their benefits.

The role involves welcoming clients, following up with leads, posting class content to social media, and collaborating with instructors to ensure every visit reflects DivaDance values.