Client Concierge

It’s A Secret Med Spa; Chandler (AZ); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

It’s A Secret Med Spa is seeking a Client Concierge to warmly welcome clients, both in person and by phone, and educate them on services offered. You will manage front desk duties, assist providers with scheduling, and ensure the POS system is accurate, while maintaining a clean, professional environment.

The role requires at least 1 year of customer service experience, a flexible weekend schedule, and strong communication skills.

Qualifications

• 1 year of customer service experience required.
• Ability to work weekends with a flexible schedule.
• Experience in a med spa or medical office preferred.
• Excellent written and verbal communication skills.
• Ability to multitask while attending to clients.

Responsibilities

• Warmly greet clients in person and over the phone, educating them about services.
• Manage front desk tasks: check in/out, greet clients, oversee inventory, stock supplies.
• Maintain a clean, professional facility environment.
• Assist providers and managers with scheduling and maintaining appointment books.
• Ensure POS system is accurate with client and employee information.
• Comply with company policies to streamline location processes.
• Maintain client confidentiality per HIPAA and company policy.

Skills

Customer service

Weekend shifts

Communication skills

Multi-tasking

Team player

Professional demeanor

HIPAA compliance

Integrity

Microsoft Office

Bilingual

Front desk duties

Tools

POS system

Microsoft Office

Job description

A Day in the Life of the Client Concierge

• Warmly greeting clients in person and over the phone. Providing basic knowledge and education about our wide variety of services.
• Manage front desk duties such as checking patients in/out, answering phone calls, greeting clients, overseeing inventory counts, and keeping supplies fully stocked while ensuring a positive and warm experience for our clients
• Maintain a clean and professional environment throughout the facility
• Assistant providers and managers with client scheduling and maintaining the appointment books.
• Comply with all company policies and procedures to ensure streamlined processes within the location
• Ensure POS system is managed effectively and accurately with all client appointment and employee information added.

Required Skills, Qualifications, and Experience

• Previous customer service experience (1 year) required
• Flexible schedule with the ability to work weekends
• Previous experience working in a med spa or medical office preferred
• Excellent written and verbal communication skills
• Ability to multi-task while being attentive to clients and remaining flexible to the needs of the business
• Ability to work as part of a team and take initiative
• Enthusiastic, friendly and energetic personality with a genuine desire to provide outstanding service
• Must Maintain patient/client confidentiality in accordance with HIPAA regulations and company policy
• Must maintain a high level of integrity with a strong ethical foundation
• Must be able to reach above shoulder height, crawl, kneel, and push/pull up 50 lbs.
• Must have a working knowledge of Microsoft applications
• Bilingual preference given
• Other duties as assigned
• Must work a minimum of 30 hours per week