Client Concierge & Office Host (Tax Season)

H&R Block, Inc.; Encinitas (CA); On-site; USD 23,000 - 37,000; Part time

Job summary

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients in person in Encinitas, CA. You will manage scheduling, assist daily office operations, and support tax professionals as part of a close-knit team during tax season.

The role is in-person, with evenings and weekends required. Training and support are provided to help you develop into tax preparation or office leadership opportunities within a high-performing, supportive culture.

Qualifications

• Experience in fast-paced, client-centric environments.
• Strong communication and collaboration skills with team members and clients.
• Ability to multitask and manage competing priorities throughout the day.

Responsibilities

• Greet clients warmly and create a welcoming, professional first impression as the face of the office.
• Answer phone calls, schedule appointments, and match clients with the right tax professional based on their needs.
• Manage client check-in and intake processes, including scanning and organizing documents.
• Maintain office organization and cleanliness to support a smooth, professional client experience.
• Collaborate with tax professionals and team members to ensure seamless daily operations.
• Handle sensitive client information with confidentiality, discretion, and care.

Skills

Customer service

Interpersonal communication

Multitasking

Organization

Professionalism

Evenings/weekends availability

Education

High school diploma / GED

Tools

Microsoft Office

Microsoft Teams

Scheduling systems

Job description

H&R Block, Inc. seeks a seasonal Client Service Professional / Receptionist to welcome clients in person in Encinitas, CA. You will manage scheduling, assist daily office operations, and support tax professionals as part of a close-knit team during tax season.

The role is in-person, with evenings and weekends required. Training and support are provided to help you develop into tax preparation or office leadership opportunities within a high-performing, supportive culture.