Client Concierge Lead

BELL ROAD MEDICAL MANAGEMENT NM INC; Santa Fe (NM); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee treatment discounts

Retail discounts

Paid holidays

401(k) with company match

Sick time

Paid time off

Professional growth opportunities

Job summary

Ageless Aesthetics Santa Fe is seeking a Client Concierge Lead to deliver a warm, polished patient experience from first call to checkout. You’ll manage daily provider schedules, monitor clinic readiness, and protect the patient journey with thoughtful hospitality.

In this hands-on leadership role, you’ll train new Concierge staff, optimize front desk operations, coordinate inventory, and partner with the Practice Manager to keep the clinic running smoothly and patients delighted.

Qualifications

• Prior experience in customer service, hospitality, medical aesthetics, or a high-touch service environment.
• Lead, senior front desk, shift lead, or informal team leadership experience preferred.
• Strong organizational skills to manage schedules and priorities.
• Comfort with scheduling software and office systems.
• Commitment to exceptional patient care and hospitality.

Responsibilities

• Own the patient experience from first contact through checkout.
• Protect the schedule by managing provider schedules and gaps.
• Monitor inventory for retail products and clinic supplies.
• Set the standard for Concierge performance and training.
• Assist with onboarding and daily workflow for new teammates.
• Answer calls and messages promptly and direct inquiries.
• Process payments and schedule future visits.
• Keep lobby and front desk areas organized and welcoming.
• Support room turnover and operational needs as needed.
• Collaborate with Practice Manager on priorities.

Skills

Customer service

Hospitality

Scheduling

Communication

Organizational skills

Education

High school diploma or equivalent

Tools

Zenoti

Job description

At Ageless Aesthetics Santa Fe, we believe exceptional aesthetics starts long before a patient enters the treatment room.We’re building a modern medical aesthetics brand where elevated care, thoughtful hospitality, and strong operations work together. Our Client Concierge team plays a critical role in that experience. They create the first impression, protect the patient journey, and help keep each clinic running at its best.We’re looking for a Client Concierge Lead who can deliver that experience while helping raise the standard for the entire front office. You’ll still be hands-on with patients, but you’ll also take greater ownership of schedules, inventory, daily clinic readiness, and the small operational details that make a noticeable difference.This role is ideal for someone who naturally sees what needs to happen next, takes ownership without waiting to be asked, and enjoys helping both patients and teammates have a better day.This position reports to the Practice Manager.What You’ll DoOwn the patient experience. Create a warm, polished, and personal experience from the first phone call through checkout. Patients should feel known, cared for, and confident they chose the right practice.Protect the schedule. Help manage daily provider schedules, identify gaps and opportunities, coordinate adjustments, and proactively work to keep schedules accurate and productive.Keep the clinic prepared. Monitor inventory levels for retail products and designated clinic supplies, help coordinate restocking, and communicate needs before they become problems.Lead from the front. Help set the standard for Client Concierge performance, professionalism, communication, organization, and patient care.Be a resource for the team. Support onboarding and training of new Client Concierge team members and help reinforce workflows and expectations established by the Practice Manager.Stay one step ahead. Anticipate scheduling challenges, patient needs, inventory concerns, and front-office priorities so the clinic can operate smoothly.Make communication easy. Answer calls and messages promptly, provide accurate information, manage patient inquiries, and connect patients with the right team member when additional support is needed.Make every opportunity count. Help patients understand available services, memberships, promotions, and retail products in a way that feels helpful and natural rather than transactional.Handle checkout with confidence. Accurately process payments, schedule future visits, and help patients understand charges or next steps.Maintain an elevated environment. Keep the lobby, retail areas, front desk, and shared spaces organized, welcoming, and aligned with Manor standards.Support clinic flow. Assist with room turnover and other operational needs when necessary so patients and providers are never left waiting on something the team can solve together.Partner with the Practice Manager. Assist with administrative responsibilities, daily priorities, workflow follow-up, and other lead-level duties that help the clinic perform consistently.Follow through. Complete assigned tasks accurately and on time, communicate when something needs attention, and take ownership through resolution.Protect our standards. Follow all company policies, patient privacy requirements, safety standards, and established operational procedures.Other Duties: This job description is not intended to contain a comprehensive listing of every activity, duty, or responsibility required of the position. Responsibilities may evolve as the clinic and organization grow.What We’re Looking ForHigh school diploma or equivalent required.Prior experience in customer service, hospitality, medical aesthetics, healthcare, or a high-touch service environment strongly preferred.Previous lead, senior front desk, shift lead, or informal team leadership experience preferred.Strong organizational skills with the ability to manage schedules, details, and competing priorities without losing sight of the patient experience.Comfortable taking initiative and solving problems independently while knowing when to escalate.Strong verbal and written communication skills.High attention to detail and reliable follow-through.Confidence working in a fast-paced, high-volume environment.Ability to coach, support, and positively influence other team members.Comfort with scheduling software, office systems, and technology; Zenoti experience is a plus.A genuine commitment to exceptional patient care and hospitality.You’ll Thrive Here IfYou notice the appointment that still needs to be filled, the product that needs to be reordered, the patient who needs a little more attention, and the teammate who could use your help.You care about details because you understand that details shape the experience.And you want more than a front desk position. You want an opportunity to become a trusted part of how a high-performing clinic operates and grows.Benefits & PerksWe want our team to build meaningful careers here.Eligible employees have access to benefits including medical, dental, and vision insurance, employee treatment and retail discounts, paid holidays, 401(k) with company match, sick time, paid time off, professional growth opportunities, and more.Physical DemandsThis position may require the ability to lift and carry up to 30 pounds, sit for extended periods, and frequently stand or walk throughout the clinic. Candidates should have sufficient visual and auditory acuity, manual dexterity, and communication abilities to perform the essential functions of the role.