Client Concierge

Paycom - ATS; Spring Hill (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid holidays

Paid time off

Job summary

Manor is seeking a friendly Client Concierge to be the face of the practice, greeting patients and delivering exceptional service. You will manage scheduling, handle inquiries, process payments, and keep the front area organized to ensure a welcoming environment.

The role requires strong communication, multitasking ability, and a detail-oriented approach in a fast-paced medical front office setting. Zenoti experience is a bonus; a high school diploma is required.

Qualifications

• High school diploma or equivalent is required.
• Experience in customer service, hospitality, or medical front office preferred.
• Strong communication and interpersonal skills are essential.
• Ability to multitask in a fast-paced environment.
• Detail-oriented and organized with good time management.
• Proficiency in scheduling software and office systems; Zenoti experience is a plus.

Responsibilities

• Greet patients with a warm, welcoming demeanor and set a positive tone for their visit.
• Manage and adjust patient appointments to ensure smooth scheduling.
• Answer incoming calls and respond to patient inquiries, directing to the appropriate team member as needed.
• Process payments and explain billing in a clear, patient-friendly manner.
• Maintain a clean, organized lobby, break room, and product areas.
• Support the Practice Manager with administrative tasks to keep operations running smoothly.

Skills

Customer service experience

Strong communication

Multitasking

Detail-oriented

Verbal and written communication

Education

High school diploma or equivalent

Tools

Zenoti

Job description

At Manor, we partner with some of the most impressive medical aesthetics practices and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible.As our new Client Concierge, you will be responsible for creating incredile experiences for all patients by providing exceptional customer service, assisting with scheduling, answering inquiries, and ensuring the smooth operation of the front office. You will be the face of the practice, greeting patients, processing payments, and maintaining an organized and welcoming environment. This position reports to the Practice Manager.ResponsibilitiesBe the “face” of our practice: Greet patients with a warm smile and a friendly attitude to set the tone for their experience.Be a scheduling superstar: Manage and adjust patient appointments with efficiency and care, ensuring seamless service.Be the voice of our practice: Answer incoming calls, assist with patient inquiries, and direct them to the right team members.Be the financial guru: Process payments accurately and help patients understand their billing with confidence.Keep things fresh and fabulous: Maintain a clean and organized lobby, break room, and product areas to ensure a professional environment.Be a team player: Assist in flipping and cleaning rooms between patient visits as needed.Support like a pro: Help the Practice Manager with administrative duties and keep things running smoothly.Make every patient’s day special: Provide outstanding customer service, ensuring each guest feels valued and cared for.Be a rule follower (in the best way): Adhere to all company policies and procedures to maintain high standards of care.Other Duties: Please note, this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time without notice.QualificationsHigh school diploma or equivalent required.Experience:Prior experience in customer service, hospitality, or a medical front office preferred.Strong communication and interpersonal skills.Ability to multitask in a fast-paced environment.Detail-oriented and organized.Proficiency in scheduling software and office systems is a plus; Zenoti experience would be a bonus!Excellent verbal and written communication skillsDedication to high quality patient careDetail oriented, reliable and able to multi-task in a fast-paced, high-volume work environment.Benefits & PerksYour health, happiness and future matters. At The Aesthetic Syndicate, we offer medical, dental and vision insurance, employee service and retail discounts, paid holidays, 401(k) with company match, sick time, paid time off, opportunity for growth, and much more!Physical DemandsThis position may require the ability to lift and carry up to 30 pounds, sit for extended periods, and engage in frequent standing or walking. Candidates should have good visual and auditory acuity, manual dexterity, and clear communication skills