Client Collections Specialist - B2B

Ledgent; Tampa (FL); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Ledgent is seeking a Client Collections Specialist in Tampa, FL, to manage a portfolio of business client accounts and drive collection efforts with professionalism and accuracy. The role emphasizes collaboration with internal stakeholders to improve cash flow while maintaining strong client relationships.

The ideal candidate will have 2+ years of B2B collections experience within legal services or professional services, with strong Excel and Outlook skills and a track record of resolving

Qualifications

• Bachelor's Degree required or equivalent B2B collections experience in a professional services setting.
• 2+ years of B2B collections experience.
• Proven ability to manage portfolios and collect on high-dollar balances.
• Strong understanding of accounts receivable, collections, disputes, and reconciliation.

Responsibilities

• Manage a portfolio of business client accounts and oversee collection efforts on outstanding balances.
• Conduct collection outreach via phone, email, and written correspondence to secure timely payments.
• Review aging reports and prioritize accounts based on delinquency and risk.
• Research and resolve billing disputes, unapplied cash, and account concerns.
• Negotiate payment arrangements and monitor compliance with terms.
• Partner with stakeholders to develop collection strategies and document statuses.

Skills

B2B collections

Client relationships

Education

Bachelor's degree

Tools

Microsoft Excel

Outlook

Job description

Our client, located in Tampa, is seeking a Client Collections Specialist to join their team. This direct hire opportunity is ideal for an experienced collections professional with a strong background in B2B collections, preferably within a law firm, legal services, or professional services environment. The successful candidate will be responsible for managing client receivables, driving collection efforts, and partnering with internal stakeholders to improve cash flow while maintaining outstanding client relationships.

Key Responsibilities

Tampa, FL | Hybrid Schedule

• Manage a portfolio of business client accounts and oversee collection efforts on outstanding balances
• Conduct collection outreach via phone, email, and written correspondence to secure timely payments
• Review aging reports and prioritize accounts based on delinquency, risk, and payment history
• Research and resolve billing disputes, payment discrepancies, unapplied cash, and account concerns
• Negotiate payment arrangements and monitor compliance with agreed-upon terms
• Partner with key stakeholders to develop collection strategies
• Perform account reconciliations and ensure account balances are accurate
• Maintain detailed documentation of collection activities and account status updates
• Support month-end collection initiatives and contribute to reducing aged receivables

Qualifications

• Bachelor's Degree required, or experience working B2B collections within legal services
• 2+ years of B2B collections experience
• Proven ability to manage a portfolio of accounts and collect on high-dollar outstanding balances
• Strong understanding of accounts receivable, collections processes, account reconciliation, and dispute resolution
• Excellent communication and relationship-building skills with the ability to work professionally with clients and internal stakeholders
• Proficiency in Microsoft Excel, Outlook, and other business software applications
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.