B2B Collections Specialist

Ledgent; Watertown (MA); On-site; USD 70,000 - 90,000; Full time

Job summary

Ledgent is partnering with a global engineering organization to hire a high-energy, results-driven B2B Collections Specialist. The role focuses on building relationships while driving collections performance and managing a high-volume commercial accounts receivable portfolio.

The successful candidate will bring strong B2B collections experience, excellent communication, and the ability to work with customers, sales teams, and internal stakeholders to reduce outstanding balances and improve cash

Qualifications

• 2-5+ years of high-volume B2B collections experience required
• Proven experience managing large customer portfolios and complex accounts
• Strong understanding of the Order-to-Cash (O2C) cycle
• Experience forecasting cash collections and managing Days Sales Outstanding (DSO)
• Experience in multinational/shared services environments preferred
• Working knowledge of GAAP and general accounting principles
• Advanced Microsoft Excel skills
• Experience with SAP, PeopleSoft, customer portals, and collections reporting tools
• Excellent verbal and written communication with a professional phone presence
• Ability to work independently with multiple priorities and deadlines
• Knowledge of debt collection regulations and compliance requirements

Responsibilities

• Manage collections for a high-volume portfolio of commercial B2B accounts
• Drive collection efforts through proactive outbound calls and email communication
• Build strong customer relationships while ensuring adherence to payment terms
• Analyze aging reports and prioritize collection activities to maximize cash flow
• Investigate and resolve complex account issues including deductions, credits, rebills, tax exemptions, and disputed invoices
• Partner with Sales, Billing, Credit, Order Management, and Accounts Receivable teams to resolve issues and accelerate payment
• Monitor and reduce delinquent balances, DSO, and bad debt exposure
• Perform account reconciliations and clearly communicate payment requirements to customers
• Support monthly and quarterly cash forecasting activities
• Assist with month-end close activities and collections reporting
• Prepare dashboards, forecasts, and ad hoc analysis as needed

Skills

B2B collections experience

High-volume portfolio management

Customer relationship building

Strong communication skills

Excel skills

SAP

PeopleSoft

DSO management

GAAP knowledge

Regulatory compliance

Education

Bachelor's degree in Accounting, Finance, Business Administration, or related field

Tools

SAP

PeopleSoft

Customer portals

Collections reporting tools

Job description

Our client, a well-established global engineering organization, is seeking a high-energy, results-driven B2B Collections Specialist to join their team immediately. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships while driving collections performance, and has a proven track record managing a high-volume commercial accounts receivable portfolio.

The successful candidate will bring strong business-to-business collections experience, excellent communication skills, and the ability to confidently work with customers, sales teams, and internal stakeholders to reduce outstanding balances and improve cash flow. This is not a passive collections role; we are looking for someone who is proactive, persistent, detail-oriented, and energized by achieving results.

Our client, a well-established global engineering organization, is seeking a high-energy, results-driven B2B Collections Specialist to join their team immediately. This role is ideal for someone who thrives in a fast-paced environment, enjoys building relationships while driving collections performance, and has a proven track record managing a high-volume commercial accounts receivable portfolio.

The successful candidate will bring strong business-to-business collections experience, excellent communication skills, and the ability to confidently work with customers, sales teams, and internal stakeholders to reduce outstanding balances and improve cash flow. This is not a passive collections role; we are looking for someone who is proactive, persistent, detail-oriented, and energized by achieving results.

Key Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or related field preferred
• 2-5+ years of high-volume B2B collections experience required
• Proven experience managing large customer portfolios and collecting on complex commercial accounts
• Strong understanding of the Order-to-Cash (O2C) cycle
• Experience forecasting cash collections and managing Days Sales Outstanding (DSO)
• Ability to reconcile accounts, debits, credits, deductions, chargebacks, and payment discrepancies
• Experience within a multinational, shared services, or structured corporate environment preferred
• Working knowledge of GAAP and general accounting principles
• Advanced Microsoft Excel skills
• Experience with SAP, PeopleSoft, customer portals, and collections reporting tools
• Excellent verbal and written communication skills with a professional and confident phone presence
• Ability to work independently while managing multiple priorities and deadlines
• Working knowledge of debt collection regulations and compliance requirements

Responsibilities

• Manage collections for a high-volume portfolio of commercial B2B accounts
• Drive collection efforts through proactive outbound calls and email communication
• Build strong customer relationships while ensuring adherence to payment terms
• Analyze aging reports and prioritize collection activities to maximize cash flow
• Investigate and resolve complex account issues, including deductions, credits, rebills, tax exemptions, and disputed invoices
• Partner closely with Sales, Billing, Credit, Order Management, and Accounts Receivable teams to resolve issues and accelerate payment
• Monitor and reduce delinquent balances, DSO, and bad debt exposure
• Perform account reconciliations and clearly communicate payment requirements to customers
• Support monthly and quarterly cash forecasting activities
• Assist with month-end close activities and collections reporting
• Prepare dashboards, forecasts, and ad hoc analysis as needed

Ideal Candidate

We are looking for someone who brings strong commercial collections experience, urgency, and energy to the role. The ideal candidate is comfortable making collection calls, managing a demanding portfolio, solving problems independently, and staying persistent through resolution. If you have a background in high-volume B2B collections, cash application, accounts receivable, and customer dispute management, and enjoy working in a collaborative, fast-paced environment, we'd love to hear from you.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, Los Angeles County Fair Chance Ordinance, and San Francisco Fair Chance Ordinance.