Client-Centric Soft Services Specialist

JLL; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

JLL in Austin, TX seeks a Soft Services Specialist to support on-site facilities operations, ensuring service delivery aligns with global standards and local regulations. You will collaborate with the facilities team across engineering, transactions, and planning while coordinating with vendors and the Client.

The role emphasizes superior client service, strong communication, and the ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent education and experience.
• Outstanding attention to detail.
• Excellent verbal and written communication skills.

Responsibilities

• Ensure food services, mail services, conference services, copy centers, fitness centers, media services, secure destruction services, & parking are executed in a manner consistent with the Client's global standard processes, professional brand image, and compliant with applicable local laws, rules and regulations
• Conduct monthly / quarterly / annual on-site operational assessments of vendor service level agreements, compliance with policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the Client
• Build strong relationships and work collaboratively within the facility management team in the delivery of the services across all business lines (Engineering, Transactions, Projects, Planning, etc.) and coordinate with vendors and the Client
• Anticipate and respond to Client's needs and concerns. Serve as the initial point of contact for Client employee inquiries and issues related to Soft Services
• Ensure the customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures
• Assist with the routing and dispatching of work orders to technical staff, vendors or other services providers
• Identify potential risks and escalate, as appropriate, to ensure no privacy breeches, security incidents or disruption to the Client's operations occur
• Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
• Support ongoing cost reduction programs to reduce operating costs while managing risk
• Implement strategic initiatives at the direction of the Soft Services leadership
• Perform additional job duties, as requested

Skills

Attention to detail

Multitasking

Interpersonal skills

Verbal and written communication

Education

Bachelor's degree or equivalent education and experience

Tools

Microsoft Office Suite

Job description

JLL in Austin, TX seeks a Soft Services Specialist to support on-site facilities operations, ensuring service delivery aligns with global standards and local regulations. You will collaborate with the facilities team across engineering, transactions, and planning while coordinating with vendors and the Client.

The role emphasizes superior client service, strong communication, and the ability to manage multiple priorities in a fast-paced environment.