Client-Centric Relationship Banker II

Mascoma Bank; New Hampshire; Presencial; USD 40.000 - 64.000; Jornada completa

Descripción de la vacante

Mascoma Bank’s Retail Team is seeking a Relationship Banker II to be one of the first points of contact for customers, handling deposits, withdrawals, account openings, and discussing mortgage and lending options. You will promote technology tools and deliver exceptional customer service to enhance clients' financial wellbeing.

The role emphasizes building relationships, solving customer issues, and guiding customers through financial decisions with a friendly, professional demeanor.

Formación

• 1–3 years in retail banking with college degree preferred.
• Knowledge of computers/typing skills.
• Strong written and verbal communication skills and problem-solving.
• Great, positive attitude and team player.
• Flexibility in schedules and work locations including Saturday and early morning drive-up hours.
• Professional appearance; grooming and dress consistent with Mascoma Bank appearance policy.
• Ability to maintain confidentiality and privacy of customer information.

Responsabilidades

• Assist customers with daily banking needs including deposits and withdrawals.
• Build customer relationships by addressing issues and improving their financial lives.
• Explain mortgage and home equity options and assist with applications and closings.
• Guide customers through account openings and application processes.
• Maintain a neat, secure work area and protect confidential records.
• Follow Mascoma Bank policies including BSA/CIP and OFAC compliance.

Conocimientos

Retail banking

Typing skills

Communication skills

Problem-solving

Team player

Flexible scheduling

Professional appearance

Confidentiality

Educación

College degree preferred

Descripción del empleo

Mascoma Bank’s Retail Team is seeking a Relationship Banker II to be one of the first points of contact for customers, handling deposits, withdrawals, account openings, and discussing mortgage and lending options. You will promote technology tools and deliver exceptional customer service to enhance clients' financial wellbeing.

The role emphasizes building relationships, solving customer issues, and guiding customers through financial decisions with a friendly, professional demeanor.