Personal Banker 2

City National Bank Of Wv; Martinsburg (WV); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation

Job summary

City National Bank Of Wv is seeking a Personal Banker 2 to join our Martinsburg team. You will deliver exceptional service, identify customer needs, and promote banking products.

The role emphasizes building relationships, assisting with loan applications, and maintaining compliant records. Applicants should have a high school diploma (college degree preferred) and strong communication skills, with prior banking or sales experience considered a plus.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Previous sales experience is a plus.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Professional demeanor and ability to build rapport with customers.

Responsibilities

• Provide exceptional customer service by promptly addressing inquiries and resolving issues.
• Identify and assess customers' needs to recommend banking products and services.
• Actively promote and sell the bank’s products and services to customers.
• Develop and maintain customer relationships and seek referrals.
• Assist customers with loan applications and document gathering; close retail loans when needed.
• Maintain accurate customer records in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues.

Skills

Customer service

Sales experience

Communication skills

Problem solving

Detail orientation

Rapport building

Banking software

Education

High school diploma

College degree preferred

Tools

Banking software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Personal Banker 2

King Street Hourly Full-Time Personal Bankers Martinsburg, WV, US

2 days ago Requisition ID: 4858

Personal Banker at City National Bank (on-site)

We are an EQUAL OPPORTUNITY EMPLOYER, INCLUDING DISABILITY/VETS

Are you ready to join a team of award-winning customer service professionals? City National Bank is seeking passionate individuals like you to join our ranks as Personal Bankers. As one of the leading banks in the region, we pride ourselves on providing exceptional service to our customers, and we're looking for talented individuals who share our commitment.

Why Choose City National Bank?

• Commitment to Excellence: We aim for excellence in everything we do. By joining our team, you'll be part of an organization that constantly strives for innovation and improvement.
• Career Growth Opportunities: We believe in investing in our employees' growth and development. With comprehensive training programs and a clear career path, you'll have the opportunity to advance your career within our organization.
• Competitive Compensation and Benefits: We value our employees' hard work and dedication. In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement plans, and paid vacation.
• Strong Company Culture: Our employees are the heart of our organization, and we foster a positive and inclusive company culture. You'll be part of a close-knit team that celebrates individuality and promotes collaboration.

Responsibilities:

• Provide exceptional customer service by promptly and effectively addressing customer inquiries and resolving issues.
• Identify and assess customers' needs to recommend appropriate banking products and services.
• Actively promote and sell the bank’s products and services to prospective and existing customers.
• Develop and maintain customer relationships; actively seek referral resources from existing customers.
• Assist customers with loan applications, recommends appropriate loan structure, gather required documents, submit package to retail loan department and closes retail loans as needed.
• Maintain accurate customer records and documentation in compliance with banking regulations.
• Collaborate with internal teams to address complex customer issues and ensure prompt resolution.

Qualifications:

• High school diploma or equivalent; college degree preferred.
• Previous customer service experience in a banking or financial institution is a plus.
• Previous sales experience is a plus.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities and attention to detail.
• Proficient computer skills and familiarity with banking software and systems.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Professional demeanor and ability to build rapport with customers.