Client-Centric Financial Center Leader

NBMBAA; Las Vegas (NV); On-site; USD 77,000 - 109,000; Full time

Job summary

Bank of America is hiring a Center Manager in Las Vegas to lead a financial center and its team. You will foster a client-centric culture, drive operational excellence, and achieve business results while modeling risk-aware practices.

You’ll coach staff, recruit and develop talent, and ensure compliance with laws and policies. The role emphasizes collaboration, a strong client experience, and delivering measurable outcomes in a fast-paced banking environment.

Qualifications

• Minimum one year of leadership experience demonstrated through coaching, training, and/or motivating a work team.
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to get things done and build relationships.
• Passion and drive to improve clients' financial lives.
• Able to identify client solutions based on needs and resolve problems.
• Effective communication and comfortable engaging all clients.
• Able to learn new information and technology platforms.
• Strong critical thinking to meet clients' needs.
• Follows processes and regulations to do what's right for clients and the bank.
• Efficient with time and capacity.

Responsibilities

• Develops talent, including proactive sourcing of candidates.
• Manages client traffic, engaging and routing clients, fostering retention.
• Manages business results through formal coaching routines.
• Creates a world-class client experience environment.
• Manages market-level initiatives prescribed by market leaders.
• Drives operational excellence by engaging employees on strategy.
• Manages priorities and execution.

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

Bank of America is hiring a Center Manager in Las Vegas to lead a financial center and its team. You will foster a client-centric culture, drive operational excellence, and achieve business results while modeling risk-aware practices.

You’ll coach staff, recruit and develop talent, and ensure compliance with laws and policies. The role emphasizes collaboration, a strong client experience, and delivering measurable outcomes in a fast-paced banking environment.