Client-Centric Financial Center Leader

Bank of America; Independence (MO); On-site; USD 70,000 - 110,000; Full time

Job summary

Bank of America seeks a trusted leader to manage a financial center and its team, driving client-centric service and risk-aware performance. You will guide daily operations, foster collaboration, and ensure operational excellence, enabling colleagues to deliver superior financial outcomes for clients and the bank.

In this role you will recruit and develop talent, coach staff, and translate market priorities into actionable plans while maintaining an inclusive, compliant, and high-performing

Qualifications

• Minimum of one year of leadership experience demonstrated through coaching, training or motivating a work team
• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus
• Able to collaborate to build relationships and deliver client-focused results
• Demonstrates passion, commitment and drive to improve clients' financial lives
• Able to identify solutions for clients and resolve problems independently or with support
• Excellent communication and confident client engagement skills
• Able to learn and adapt to new information and technology platforms
• Strong critical thinking and problem-solving abilities
• Follows established processes to act in the best interest of clients and the bank
• Efficient time and capacity management
• Ability to manage complexity in a fast-paced environment
• Willingness to work weekends or extended hours and travel within reasonable distance

Responsibilities

• Develops talent, including proactive sourcing of candidates
• Manages client traffic, engages and routes clients, and fosters client retention
• Manages business results through formalized management routines and coaching
• Creates a world class client experience environment
• Manages market-level initiatives prescribed by market leaders
• Drives operational excellence by engaging employees on business strategy
• Manages organizational priorities and effective execution
• Leads inclusion and fair treatment of team members
• Champions process knowledge, data-driven decisions and continuous improvement
• Communicates clearly to motivate and connect contributions to results
• Recruits, on-boards and develops talent and supports mobility for growth
• Delivers results through structured team management and routines

Skills

Coaching

Customer Service Management

Customer and Client Focus

Performance Management

Talent Development

Business Operations Management

Recruiting

Result Orientation

Risk Management

Sales Performance Management

Inclusive Leadership

Leadership Development

Prioritization

Problem Solving

Referral Management

Job description

Bank of America seeks a trusted leader to manage a financial center and its team, driving client-centric service and risk-aware performance. You will guide daily operations, foster collaboration, and ensure operational excellence, enabling colleagues to deliver superior financial outcomes for clients and the bank.

In this role you will recruit and develop talent, coach staff, and translate market priorities into actionable plans while maintaining an inclusive, compliant, and high-performing