Client-Centric Child Support Specialist

Youngwilliam; Kansas City (KS); In loco; USD 32.000 - 42.000; Tempo pieno

Descrizione del lavoro

Youngwilliam in Topeka, KS is seeking a Child Support Specialist to deliver high-quality customer service across all stages of the child support process. The role involves interviewing customers by phone and in person to assess needs and guide case management steps, ensuring timely fulfillment of state, federal, and contractual deadlines.

The position requires attention to confidentiality and accuracy, with duties spanning data collection, documentation, and coordination with staff attorneys and

Competenze

• High school Diploma or GED required.
• Minimum of 1 year of customer service experience preferred.
• Experience in human services as a case manager or child support preferred.
• Familiarity with an office environment including automated systems desired.

Mansioni

• Initiates locate procedures to determine the customers’ address, employment, and assets.
• Obtains and processes information necessary for establishing the order.
• Conducts interviews with customers receiving and paying the support.
• Responds to incoming calls from employers, customers, and child support staff from other states regarding child support cases.
• Accesses system data, including state specific systems and appropriate internet resources to obtain relevant case information.
• Prepares cases and the necessary legal and/or administrative documents for review and approval by staff attorney and/or administrator/supervisor.
• Identifies administrative and legal remedies needed for enforcement of support orders.
• Maintains confidentiality and security of case information.
• Provides excellent customer service to internal and external customers
• Regular and timely attendance
• Other duties as assigned

Conoscenze

Customer service

Office software

Formazione

High school diploma or GED

Strumenti

Automated systems

Descrizione del lavoro

Youngwilliam in Topeka, KS is seeking a Child Support Specialist to deliver high-quality customer service across all stages of the child support process. The role involves interviewing customers by phone and in person to assess needs and guide case management steps, ensuring timely fulfillment of state, federal, and contractual deadlines.

The position requires attention to confidentiality and accuracy, with duties spanning data collection, documentation, and coordination with staff attorneys and